Branch Manager Position Available In Shelby, Tennessee

Branch Manager

Job Category:

Retail

Requisition Number:

BRANC002073

ing Details
ed: April 1, 2025
Full-Time
On-site
Locations
Showing 1 location
Ridgeway Road
Memphis, TN 38115, USA Job Details

Description Title:

Branch Manager Department:

Retail Operations Reports To:

VP, Regional Branch Administrator Supervises:

Head Teller, Member Service Representative, Teller Job Classification:

Exempt, Full-time HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

Learn more at https:

//www.hopecu.org/. Job Summary The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.

Essential Functions Branch Operations Management:

Manage and oversee all branch operations
Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
Responsible for goals and objectives per corporate work plan
Process and approve wire transfers
Review all daily transactions
Open and close branch, ensuring accurate completion of all reports, checklists, and procedures Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
Perform other duties as assigned

Team Management and Development:

Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE’s products and services
Provide training, coaching, and development to all branch personnel
Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
Prepare and host morning huddles before branch opening

Cross-functional Collaboration:

Support HOPE’s sales activities and collaborate with HOPE partners

Risk Management and Compliance:

Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
Adhere to all regulatory compliance requirements

Facility Management:

Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation) Accountability for Business Results Member service scores
Branch losses and profitability
Deposit growth Specified Authority Level Authorize cash transactions up to $15,000
Authorize wires up to $100,000
Approve check deposits up to $10,000
Provide dual control access to vault
Access to retail computer systems Desired Qualifications Bachelor’s degree, business concentration preferred 5+ years of experience in banking or financial industry
2+ years supervisory experience Experience in cross-selling environments
Fluent in English required and Spanish preferred Work Environment Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands Employee is regularly required to sit, stand and walk
Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
Employee will irregularly lift and/or move up to 10 pounds
Employee will frequently travel to various branches within the company’s market
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.