Regional Ombudsman – Fayetteville, AR Position Available In Washington, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4461992JUnder the supervision of the [ExecutiveDirector]{olk-copy-source=”MessageBody”}, the regional Ombudsman willassist institutionalized persons to resolve complaints having to do withquality of care, level of care, physical and pharmaceutical services innursing homes and residential care facilities. Recruits and supervisesVolunteer Ombudsman, serves as back-up for Regional Ombudsman-East asneeded and assists in the development and implementation of theprogram.\Areas of special attention include quality of life, physicalenvironment, social needs, activities, patients rights, transferarrangements, personal accounts, legal problems, complaints againstother agencies and individuals, financial accounts and administration.•AGENCY

EXPECTATION OF EMPLOYEE

•1. Adheres to Agency Policy and Procedures2. Acts as a role model within and outside the Agency3. Performs duties as workload necessitates4. Maintains a positive and respectful attitude5. Communicates regularly with supervisor about department issues6. Demonstrates flexible and efficient time management and ability to prioritize workload.7. Consistently reports to work on time prepared to perform duties of position8. Meets department productivity standards•ESSENTIAL

DUTIES AND RESPONSIBILITIES

•1. Visit with residents of nursing facilities and residential care facilities and the residents family and friends to discuss conditions in the institution and the rights of residents2. Receive and attempt to resolve complaints within the facility, and if unsuccessful in the resolution, refer the complaint to the appropriate regulatory agency3. Recruit and assist with the training of volunteers for the Ombudsman Program4. Advise the public about or arrange for the availability of current federal inspection reports, statements of deficiencies, and plans for corrections for individual long term care facilities in the service area5. Make known the existence and functions of the local Ombudsman program6. Promote visitation programs7. Create and assist resident/ family/ friend councils8. Coordinate Volunteer Ombudsman Appreciation Day9. Keep volunteer ombudsman attendance forms, volunteer hours and other required statistics and documentation10. Compile monthly, quarterly and annual reports for the Regional and State Ombudsman11. Sponsor community surveys and/or evaluations of long term care facilities and the publishing of consumer information12. Provide community education and training programs to long-term care facilities, human service workers, families and general public about long term care and resident rights issues13. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing14. •

WORK ENVIRONMENT

•Working environment is primarily an office or clinical setting, with very frequent travel to Long Term Care Facilities throughout NW Arkansas in all types of weather conditions. The noise level in the usual work environment is moderate.