Client Success Coordinator/Bookkeeper Position Available In Lee, Florida

Client Success Coordinator/Bookkeeper The Auto Ninjas 2503 Del Prado Boulevard South, Cape Coral, FL 33904

Job Posting:

Client Success Coordinator at

Auto Ninjas Location:

In-Person (Cape Coral, FL)

Employment Type:

Part-Time to Full-Time (30-40 hours per week)

Compensation:

$20-$23/hr

Start Date:

Immediate About Auto Ninjas:

At Auto Ninjas, we’re revolutionizing the auto buying experience with cutting-edge technology and a customer-first approach. Founded in 2019, we’ve grown into a trusted name in the automotive industry, providing a transparent, stress-free marketplace for customers to lease or buy their dream cars. Headquartered in Cape Coral, FL, our small but dynamic team is passionate about delivering unbeatable deals and exceptional service. We’re looking for a dedicated Client Success Coordinator to join our mission and ensure every customer drives away happy, no matter where you’re based.

Job Overview:

We’re seeking an enthusiastic and highly organized Client Success Coordinator to be the heartbeat of our customer experience at Auto Ninjas. This is a part-time to full-time, 30 to 40-hour-per-week position. In this role, you’ll provide direct support to our sales team, helping them manage their sold clients by ensuring a smooth post-sale experience. You’ll hit the ground running with your experience in CRM systems, Google Sheets, and Google Suite, delivering seamless coordination and top-tier service. We’re looking for someone with prior customer service or coordination experience, and while automotive industry experience is preferred, it’s not required. We will also need help with some light bookkeeping work, as needed. If you thrive on keeping things in order and delighting clients, this role is for you!

Primary Responsibilities:

Scheduling Vehicle Delivery and Transports:

Coordinate with clients and our logistics partners to ensure timely and smooth vehicle deliveries for sold clients.

Customer Service:

Assist clients with questions, concerns, or issues, delivering top-notch support every step of the way in partnership with the sales team.

Service Quality Assurance:

Monitor and maintain high standards of service, ensuring every interaction reflects Auto Ninjas’ commitment to excellence.

Secondary Responsibilities:

Internet Lead Follow-Up:

Reach out to online inquiries promptly to keep potential clients engaged.

Post-Sale Follow-Up:

Check in with customers after their purchase or lease to ensure satisfaction and address any lingering needs for the sales team.

Lead Provider Results Reporting:

Track and report on lead performance to help refine our sales strategies.

Bookkeeping:

Assist our Office Manager in booking deals for internal accounting and commissions, as needed.

What We’re Looking For:

Prior experience in customer service, coordination, or a client-facing role. Proven experience with CRM systems, Google Sheets, and Google Suite—organization is a must! Exceptional communication skills and a knack for problem-solving. Strong organizational skills with an eye for detail and the ability to manage multiple priorities. Automotive industry experience is a plus, but not required—we’ll show you the ropes! Some booking experience is preferred, but not necessary. A proactive, team-player attitude with a passion for exceeding client expectations and supporting sales goals. Ability to thrive in a fast-paced, tech-driven environment. Why Join Auto Ninjas? This is your chance to join a forward-thinking team that’s reshaping the car-buying experience. You’ll be the face of our customer experience, working hand-in-hand with our sales team to keep sold clients thrilled and loyal. Collaborate with a tight-knit crew and grow with us as we scale—bring your energy and organizational prowess to Auto Ninjas and help us deliver ninja-level service!

Job Types:

Full-time, Part-time Pay:

$20.00 – $23.00 per hour Expected hours: 30 – 40 per week

Schedule:

Monday to Friday Application Question(s): What excites you about Auto Ninjas and being part of our customers’ new car journey? Share any experience you have with scheduling or coordinating logistics with clients. A customer is furious, the wrong car was just delivered to their home, and they are yelling on the phone. How do you best respond to them?

Experience:

Customer Service:

1 year (Preferred) Ability to

Commute:

Cape Coral, FL 33904 (Required) Ability to

Relocate:

Cape Coral, FL 33904: Relocate before starting work (Required)

Work Location:

In person