Payment Application Specialist Position Available In Miami-Dade, Florida

Job ID11078
Location
Miami, FL
Full/Part TimeFull-Time
Regular/TemporaryRegular Responsibilities

BASIC PURPOSE

Process payments and accounts receivable from customer’s reservations and voyage travel expenses. Handle payment inquiries from direct guests, customers, business partners and travel agents. Update customer’s account and balances by recording payments when received.

POSITION RESPONSIBILITIES

Investigate and resolve customer’s questions about their payments for bookings and reservations. Communicate with direct guests and travel agents via phone, email or mail. Apply payments received by customers, business partners and travel agents by updating their accounts and balances in Reservation/accounting system according to pre-established accounting and payments procedures (Checks, wire payments and credit cards, future payments, future sailings, inter-companies). Balance accounts, allocate and post payments appropriately in reservation/accounting system and General Ledger accounts making sure all bookings and reservations reflect/cover the full payment and cost of trips/voyages by making manual entries and entering required information in the system. Review, research and resolve payment application issues such as but not limited to misapplication of payments, check/payment application amount discrepancies and incorrect splitting of payments. Identify errors and process adjustments. Contact appropriate departments, travel agents or direct guests to reinstate canceled reservations or verify information. Resolve issues appropriately. Prepare bank deposits by preparing batch payment documentation for deposit. Complete deposit slips. Send deposits to the bank via remote capture transmission and courier on a daily basis. Process credit card call-back transactions by contacting credit card-global payment processors to obtain approval on pending credit card transactions. Make sure transactions and reconciliations between our system and the banks are appropriately recorded. Open mail and copy checks received. Maintain records and file according to established scanning and filing system. Produce monthly reports and daily reconciliations. Assist in month end closing. Comply with all Sarbanes-Oxley controls and identify where additional controls could be implemented.

KNOWLEDGE AND EXPERIENCE

EDUCATION:

Minimum High School Diploma or equivalent required.

EXPERIENCE

Two years accounting / book keeping experience. Minimum 1 year of experience in the accounts payable or receivable department. Experience as customer service representative or bank teller would be preferred in addition to accounts receivable experience and general accounting experience.

KNOWLEDGE & SKILLS

Working experience with People Soft Financials, MXP or other accounting system is preferred. Basic knowledge of Microsoft Office Suite including Outlook, Word and Excel in order to create letters, memos and create basic reports is required. Good verbal and written communications skills to interact with customers and team members from various departments. Good math skills and analytical aptitude is desired in order to handle payment discrepancies and reconciliations Must be able to work well under pressure and in a fast paced environment while meeting strict deadlines and maintaining high quality of work. Must be extremely accurate and detail oriented in order to maintain a high standards of accuracy applying payments in the system.