RCM Patient AR Inbound Position Available In Pinellas, Florida

RCM Patient AR Inbound CCS Medical United States, Florida, Clearwater Jun 09, 2025 RCM Patient AR Inbound
Job Location US-FL-Clearwater

ID 2025-3828

Category Customer Service/Support Position Status Regular Full-Time Position Schedule Monday-Friday Shift 9-6 Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Position Summary:

Primary responsibilities include Responding to patient phone calls regarding billing inquiries. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency. The successful candidate will report directly to the VP, Ops & Finance. The position location is flexible, but the placement must be willing to travel frequently. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, Hampshire, York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible. Responsibilities Processes in-bound calls regarding billing inquiries and to explain insurance benefits, account balances and review/reconcile/adjust account
Scan all incoming mail/correspondence into patient files
Establishes patient payment schedule
Obtains verbal authorizations for credit card payments
Completes liability of waiver forms for manager review and signature
Focuses on reducing delinquent accounts and achieving maximum collections from patients
Works with CCS AP staff to obtain manufacturer’s invoices and provide them to external RCM group
Assist the handling of our automated patient billing platform
Assist in the handling of payments received from secondary payers
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards Desired Outcomes Exercises appropriate cost control measures
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times Qualifications High school diploma or GED equivalent and one year call center experience or equivalent combination of education and experience
One year customer service or medical billing experience required. Preferably with a DME provider.
Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to read and interpret Explanation of Benefit forms provided by payors
Position may require evening and weekend availability
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Demonstrated ability to accurately perform data entry and pay close attention to detail Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.