Accounting Clerk I  Position Available In Orleans, Louisiana

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provide personalized and competent customer service to internal and external customers inquiring about invoices, vendor maintenance, payments, as well as process, policy, and procedures in Accounts Payable related applications. Responds to inquiries via phone call, email, or internal ticket system from our locations and vendors. Takes the initiative to communicate with co-workers and internal departments to clarify any inquiry they need assistance with.

JOB RESPONSIBILITIES

Answers incoming customer calls, emails, and tickets; patiently and attentively listen to customer’s concerns and questions to identify the core needs. Reiterates the identified concerns or needs to ensure agreement. Clearly communicate resolution options and timeframes. Enters incoming callers contact information, issues, and resolutions in software. Responds to invoice and payment inquiries. Discuss and escalates advanced issues to management for input or resolution. May initiate outbound customer calls to provide issue resolution or follow up. Completes responsibilities within company policies, procedures, and compliant with regulations. May maintain Customer Care processes, procedures, and job aids. Recommends efficiencies to management with the outcome to improve Key Performance Metrics. Takes the initiative learn and remain current on company products and industry terminology to facilitate customer issue resolution. Assists with special projects as necessary.

MINIMUM REQUIREMENTS

Education High School Diploma or GED Experience At least two (2) years Customer Service experience Experience using call center phone software a plus Skills & Abilities Professional verbal and written communication skills with the ability to remain steadfast under duress Strong organization skills with the ability to manage large workload Ability to respond quickly and accurately to various requests Ability to prioritize tasks Attention to detail Professionalism Excellent Listening and empathy skills Dedication to customer satisfaction Proficient with database software,

MS Office, Word, Excel, and Power Point Postal Code:

70121 Category (Portal Searching):

Finance and Accounting Job Location:

US-LA – Jefferson Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.