4X – AP Specialist Position Available In Wake, North Carolina

• Overview
• Job Description
• Affordable Care is seeking an AskAP Representative reporting to the Accounts Payable Manager.

The AskAP Representative position will serve as the primary point of contact for resolving payment issues, invoice discrepancies, and general accounts payable related questions via the Salesforce ticketing platform. The AskAP Representative is detail-orientated, highly organized, and able to provide timely and professional assistance in a fast-paced environment. The AskAP Representative is responsible for various activities, including:

• Responsibilities
• Responsibilities
• + Customer Support & Inquiry Resolution + Respond to incoming Salesforce cases regarding invoice payments, vendor account statuses, and general AP-related inquiries.

+ Research and resolve invoice discrepancies, missing payments, and payment processing delays. + Provide clear and professional communication to vendors, suppliers, and internal staff regarding AP policies and procedures. + Escalate complex issues to the appropriate team members or management as needed. + Accounts Payable Processing & Documentation + Verify invoice details, approvals, and payment statuses in the AP system. + Maintain accurate records of all inquiries and resolutions for tracking and audit purposes. + Assist in the coordination of payment schedules and ensure timely processing. + Support AP team with additional administrative tasks as needed. + Collaboration & Process Improvement + Work closely with AP specialists, finance team members, and procurement to resolve vendor concerns efficiently. + Identify recurring issues and suggest process improvements to enhance efficiency and vendor satisfaction. + Demonstrate a strong work ethic, high sense of urgency, ability to roll-up their sleeves and the passionate desire to drive results.

• Qualifications
• Qualifications
• + High school diploma required; associate’s or bachelor’s degree in Accounting, Finance, or Business is a plus.

+ 1+ years of experience in accounts payable, customer service, or a similar role. + Strong communication skills, both verbal and written, with a professional and courteous demeanor. + Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and familiarity with AP software + Excellent problem-solving abilities and attention to detail. + Ability to multitask and manage high call and email volumes efficiently. + Strong organizational skills and ability to manage multiple deadlines. + Experience working in a fast-growth company. + Experience with ERP systems and Salesforce + Excellent time management and ability to multi-task + Advanced Microsoft Office skills. + Ability to identify and implement process improvements + Collaborative work style with team, management and customers Sorry the Share function is not working properly at this moment. Please refresh the page or try again later.

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• Job ID
• _2025-30027_
• Category
• _Accounting/Finance_