Student Account Associate Position Available In Centre, Pennsylvania

Student Account Associate
Penn State
in University Park, PA

Apply Now Type:

Full-Time

Salary:

$42,100.00 – $61,000.00

Posted:

06/13/2025

Category:

Bursar and Student Accounts Job Number:

REQ_0000068397 Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

Finance and Business is a values driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. The Office Budget and Finance is part of the Finance and Business team and has a vision to recruit, develop, and retain outstanding people who efficiently provide exceptional service in support of Penn State’s teaching, research and public service missions. The Office of the Bursar is seeking a highly motivated and skilled individual with excellent customer service skills to fill a full-time position as a Student Account Associate.

The successful candidate will:

Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account
Provide a high level of in-depth analysis concerning student accounts
Resolve issues with student accounts
Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar
Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions This position is filled at a Senior Support level.

Skills and experience include:

High level of attention to detail and critical thinking skills
Strong interpersonal, written, verbal, and grammatical skills
Excellent customer service skills
Advising and counseling skills
Knowledge of Microsoft Word and Excel
Experience with student and business systems/software is preferred This position offers a flexible work arrangement that combines remote and on-campus work (up to 2 to 3 days per week remote). Questions related to flexible work should be directed to the hiring manager during the interview process.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree
4+ years of relevant experience; or an equivalent combination of education and experience accepted

Required Certifications:

None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the

U.S. SALARY & BENEFITS

The salary range for this position, including all possible grades, is $42,100.00 – $61,000.00. Salary Structure – Information on Penn State’s salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
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