Transaction Management Ops Representative – BPRO ML Check Deposit Position Available In Duval, Florida

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.

Responsibilities:

Performs standard transaction processing and reconciliation according to the established written guidelines and procedures Responds to client inquiries via numerous channels to support operational efficiency and quality client service Performs basic research, follow-up and resolution of routine research requests Identifies potential issues in daily operational tasks and escalates risk concerns, as needed Provides general operational support including handling inbound calls, mail sorting, and mail distribution

Skills:

Attention to

Detail Customer and Client Focus Oral Communications Problem Solving Recording/Organizing Information Written Communications Account Management Analytical Thinking Prioritization Collaboration Mentoring Research Result Orientation Line of Business Job Description:

Perform Deposit Checks for Merrill Clients team supports the deposit of checks into Merrill brokerage accounts, the opening and sorting of mail that may contain a check, and the validation of financial transactions for Merrill brokerage accounts Performs standard activities supporting the creation and maintenance of accounts according to the established guidelines and procedures Responds to client inquiries via numerous channels to support operational efficiency and quality client service Performs basic research, follow-up and resolution of routine research requests Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate Provides general operational support including handling inbound calls, mail sorting, and mail distribution Reviews required account documentation for accuracy Meets or exceeds individual productivity and quality goals and collaborates effectively to meet group goals Adapts to ever changing products and services Complies with all Bank of America policies

Required Skills:

Account Management:

ability to provide services and support to clients Attention to

Detail:

ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently

Recording/Organizing Information:

ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications

Written Communications:

ability to clearly convey information in written form through email in a way that easily enables the resolution of request

Adaptability:

ability to change behavior in response to or in anticipation of changes in the work environment

Collaboration:

The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way

Research:

The ability to gather information about a topic, review, and apply the results to perform a task within procedural guidelines

Shift:

1st shift (United States of America)

Hours Per Week:

40

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Diversity and Inclusion Each employee brings unique skills, background and opinions. We see diversity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency