Administrative Assistant (Insurance Brokerage Support) Position Available In Hillsborough, Florida

Administrative Assistant (Insurance Brokerage Support) 3.7 3.7 out of 5 stars Tampa, FL 33619 CityCom Health is looking for a detail-oriented and dependable Administrative Assistant to join our growing insurance brokerage team. This position plays a vital role in ensuring smooth day-to-day operations by providing direct administrative support to licensed agents and internal staff. Ideal candidates will have a background in administrative work—preferably in an insurance or healthcare setting—and be confident handling client communications, policy tracking, and documentation with efficiency and accuracy.

Key Responsibilities:

Provide day-to-day administrative support to agents and staff, ensuring timely completion of routine tasks Handle incoming calls, emails, and messages from clients, prospects, and insurance carriers Maintain and update Social Media and Webpage Maintain accurate records of communications and assist with client follow-ups during Open Enrollment and Special Enrollment Periods (SEPs) Help maintain and update CRM records, including contact information, policy status, and important client notes Organize digital and physical files, scan and upload documents, and ensure compliance with documentation standards Maintain office supplies Provide basic support for internal meetings and trainings, including scheduling and material preparation

Required Experience & Skills:

1-2 years of experience in an administrative support role (experience in an insurance or healthcare environment is a plus) Familiarity with the health insurance industry, including ACA, Medicare, or supplemental products, is a bonus but not required Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with CRM or agency management systems Strong organizational skills and attention to detail Excellent written and verbal communication skills; professional and client-friendly demeanor Ability to manage multiple tasks, prioritize effectively, and follow through independently Comfortable navigating carrier websites and portals for document uploads and case status updates Join Our Team! At CityCom Health, we’re on a mission to simplify health insurance for individuals and families. If you’re a dependable, organized professional who enjoys supporting others and keeping operations running smoothly, we’d love to hear from you. Your contribution will help our agents deliver faster service with a personal touch.