Part-Time Quality Assurance (QA) Agent Insurance Call Review Position Available In Broward, Florida
Tallo's Job Summary: As a Part-Time Quality Assurance (QA) Agent for Maher Insurance Group in Fort Lauderdale, FL, your role involves listening to recorded sales calls, evaluating agent performance, and providing feedback to the Sales Manager. This on-site position pays $12 per hour, with a schedule of Monday-Friday, 10:00 AM to 2:00 PM. Strong attention to detail and clear communication skills are essential for this role.
Job Description
Part-Time Quality Assurance (QA) Agent
- Insurance Call Review Maher Insurance Group, LLC Fort Lauderdale, FL 33309 Part-Time Quality Assurance (QA) Agent
- Insurance Call Review On-site | $12/hour | Monday-Friday, 10:00 AM
- 2:00
PM About Us:
At Maher Insurance Group , we help individuals, families, and businesses secure quality health coverage through major medical, dental, vision, and supplemental insurance products. We’re proud of our service and results—and we’re looking for a detail-oriented QA Agent to help maintain our high standards. About the
Role:
As a Quality Assurance Agent , your primary responsibility will be to listen to recorded sales calls , evaluate agent performance , and report findings to the Sales Manager . Your work will directly support agent improvement and client satisfaction.
Key Responsibilities:
Listen to daily recorded sales calls and assess quality using a scoring rubric Provide objective, written feedback on compliance, professionalism, and effectiveness Identify trends in agent performance and flag any issues or coaching opportunities Work closely with the Sales Manager to relay call scores and recommendations
Position Details:
Schedule:
Monday-Friday, 10:00 AM
- 2:00 PM (on-site only)
Pay:
$12 per hour
Location:
Fort Lauderdale, Lyons and Cypress 33309
What We’re Looking For:
Strong attention to detail and ability to follow structured scoring systems Clear written communication skills Professionalism and discretion when handling call reviews Previous experience in a call center or insurance environment is a plus (but not required) Help us maintain excellence on every call. If you’re someone who notices the little things and wants to make a big impact, we want to hear from you. and join our mission to deliver top-tier service with every policy.
Job Types:
Full-time, Contract, Permanent Pay:
$12.00 per hour Expected hours: 20 per week
Work Location:
In person
