Resolution / Escalation Specialist Position Available In Broward, Florida
Tallo's Job Summary: Join Choice Home Warranty in Sunrise, FL as a Resolution/Escalations Specialist. Investigate claims, communicate decisions clearly, and collaborate with the team to resolve complex cases. Bring your dispute management skills, communication talents, and customer focus to a supportive environment. Enjoy a competitive salary, comprehensive benefits, and opportunities for growth within a rapidly expanding company.
Job Description
Resolution / Escalation Specialist 4.0 4.0 out of 5 stars Sunrise, FL 33323 Join Our Team as a Resolution/Escalations Specialist at Choice Home Warranty! Are you a problem-solving superstar with a knack for turning challenges into opportunities? Do you thrive in a fast-paced, customer-focused environment where every interaction makes a difference? If so, Choice Home Warranty has the perfect opportunity for you! We’re seeking experienced Resolution/Escalations Specialist to join our growing team and help us deliver on our mission: providing peace of mind to property owners by protecting their most valuable asset – their home. If you have a passion for resolving disputes, educating customers, and providing world-class service, we want to hear from you!
What You’ll Do:
Take ownership of appeals and claims, investigating and analyzing each case to determine the best path forward. Communicate policy guidelines and decisions to customers with clarity, empathy, and professionalism. Collaborate with the team to resolve complex cases and maintain seamless case management. Balance customer satisfaction with policy compliance, ensuring a fair resolution for all. Maintain accuracy, attention to detail, and a strong sense of urgency to meet deadlines.
What You’ll Bring:
A track record of success in customer resolution or dispute management. Exceptional written and verbal communication skills with a talent for active listening. Strong organizational skills, the ability to multitask, and a drive for achieving goals. A positive attitude, team-oriented mindset, and the ability to work independently when needed. Familiarity with Microsoft Office Suite and a knack for learning new tools quickly. Claims experience in the insurance industry (preferred but not required).
Why You’ll Love It Here:
Competitive Salary with a rewarding monthly bonus structure.
Comprehensive Benefits Package :
Health, vision, dental, 401(k), life insurance, and paid time off. A supportive environment where your ideas and contributions are valued. Opportunities for growth and advancement within a rapidly expanding company. Fun, collaborative culture with recognition programs to celebrate your success.
About Choice Home Warranty:
Founded in 2008, Choice Home Warranty has risen to become the second largest home warranty company in America. As we grow, we continue to seek out passionate, driven professionals who share our mission, vision, and core values – people looking to bring their insight and abilities to an organization that values intelligence, ingenuity, integrity, and the pursuit of excellence. Details You Need to
Know:
Job Type :
Full-time Pay :
Starting at $21.15/hour
Location :
In person
Schedule :
Monday to Friday, with overtime and weekends as needed Ready to Make an Impact? Join a team that’s making home protection simple, easy, and affordable. and start your journey with Choice Home Warranty – where your career growth meets a greater purpose!
Job Type:
Full-time Pay:
From $21.15 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
Monday to Friday Overtime Weekends as needed Ability to
Commute:
Sunrise, FL 33323 (Preferred) Ability to
Relocate:
Sunrise, FL 33323: Relocate before starting work (Preferred)
Work Location:
In person
