Service Warranty Administrator Position Available In Collier, Florida

Service Warranty Administrator Confidential Naples, FL 34109 Job Overview We are seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims, ensuring compliance with company policies, and providing exceptional customer service. This role is crucial in maintaining customer satisfaction and supporting the overall efficiency of our operations. Duties Review and process warranty claims submitted by customers and service departments. Verify warranty coverage and ensure compliance with manufacturer guidelines. Communicate effectively with customers regarding the status of their claims and any required documentation. Maintain accurate records of warranty claims, including documentation and correspondence. Collaborate with service technicians to gather necessary information for claim processing. Analyze warranty data to identify trends and areas for improvement. Assist in training staff on warranty policies and procedures as needed. Ensure timely submission of claims to manufacturers or vendors. Requirements High school diploma or equivalent; additional education in business or a related field is a plus. Previous experience in warranty administration, customer service, or a related field preferred. Strong attention to detail and excellent organizational skills. Proficient in using computer systems and software applications relevant to warranty processing. Ability to communicate clearly and effectively, both verbally and in writing. Problem-solving skills with the ability to handle customer inquiries professionally. Knowledge of automotive or product warranties is advantageous but not required. Join our team as a Warranty Administrator where your skills will contribute to our commitment to quality service and customer satisfaction.

Job Type:

Full-time Pay:

$55,000.00 – $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Naples, FL 34109 (Required) Ability to

Relocate:

Naples, FL 34109: Relocate before starting work (Required)

Work Location:

In person