Mgr – Claims Position Available In Duval, Florida

Mgr – Claims 3.4 3.4 out of 5 stars Jacksonville, FL 32202

POSITION SUMMARY :

This position is responsible for the direct supervision and accountability of internal, external and/or contracted staff for the investigation, adjustment, and settlement of Commercial Claims and/or the assessment of claim performance. Additionally, may be required to provide oversight to the multiple claims workflows and processes, conduct open and closed file reviews, mentor, train, and participate in the direct handling of claims to ensure compliance with company policies and objectives. Responsible for managing staff, including hiring, goal setting, planning and delegation of work, training and development, coaching/mentoring and completing performance evaluations. Conducts audits of the claims process to include coverage analysis, investigation, valuation, scope, estimate, reserving and the accurate disposition of claims. Communicates effectively with agents, policyholders, Claims Unit personnel, External and Internal Stakeholders. Ability to manage and adjust claims in accordance with Citizens Best Practices and Estimating Guidelines including proficiency with the electronic estimating system and management applications. Completes field reinspection’s of vendor or employee claims to ensure proper claim handling and compliance with company procedures. Assists in the coordination of vendor involvement in all current claims models. Participates in training and/or mentoring of internal, external and/or contracted staff. Develops, analyzes and reports metrics useful in measuring team performance as well as the effectiveness of the claims operations. Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specified catastrophic events. May assist other Business Units as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions. Ability to recognize problematic situations and put into effect creative solutions. Demonstrates leadership and managerial skills. Ability to coordinate large, diverse teams of adjusters, attorneys, consultants and/or experts. Ability to exercise independent judgment and be self-motivated Strong analytical, organizational, negotiation and communication skills. Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects. Ability to work independently, multi-task and adapt to frequent priority changes. Advanced proficiency in Microsoft Word, Excel, and Outlook. .

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or the equivalent. Bachelor’s degree OR 4 years of relevant experience OR a combination of college education and relevant work experience equivalent to 4 years. 2 or more years of supervisor/managerial experience or experience leading complex projects or teams. Within 90 days of hire, a valid, active and appropriate Florida Adjuster license and Appointment will be required and maintained, as a condition of continued employment • Additional education may count towards experience. •AND 5 or more years of experience relating to P&C claims (Personal & Commercial) OR JD with 1 year of adjusting experience OR the designation of Chartered Property Casualty Underwriter (CPCU) OR J D, licensed to practice law in Florida and in good standing with The Florida Bar, is exempt from adjuster licensure at hire and has either: 6 months adjusting experience OR 6 or more months of insurance claims litigation experience OR the CPCU designation.

PREFERRED QUALIFICATIONS

7 or more years of experience relating to P&C claims (Personal & Commercial). 4 or more years of supervisory experience with two (2) or more of those years relating to insurance. Strong knowledge of Florida P&C Insurance marketplace including matters of coverage, damage assessment, legal climate and claims law. Active Florida Adjuster license (620 or 644). Industry designations and/or certifications. Xactimate proficiency.

PHYSICAL REQUIREMENTS

This position requires the ability to sit for long periods of time, hear and converse over the telephone, and key frequently on a computer. Must be mobile, operate a motor vehicle, climb roofs and work in a highly energetic and flexible work environment. Position may require periodic overnight travel including lengthy catastrophe response. Citizens is proud to be an Equal Opportunity Employer. Visa sponsorship is not available for this position. #LI-VC #LI-Onsite