Property Claim Manager – Jacksonville, FL Position Available In Duval, Florida

Property Claim Manager – Jacksonville, FL Stillwater Insurance Group – 3.0

Jacksonville, FL Job Details Full-time Estimated:

$70.9K – $100K a year 10 hours ago Qualifications Microsoft Excel Customer service Expense management Bachelor of Science Mid-level 3 years Analysis skills Bachelor’s degree Xactimate Bachelor of Business Administration Organizational skills Leadership Communication skills Construction estimating Full Job Description Join Our Team at Stillwater Insurance Group! At Stillwater Insurance Group, we believe in a collaborative work environment where your efforts are noticed, and your growth is supported. If you’re passionate about the insurance industry and eager to develop valuable skills while making a meaningful impact, we want you to be part of our team! Why Stillwater? Stillwater Insurance Group is a national, mid-sized insurance provider offering home, auto, and commercial insurance products in all 50 states. Headquartered in Jacksonville, FL, with additional offices in New York and Omaha, NE, we offer a positive, friendly, and energetic work environment. Our employees consistently describe us as a great company with great people, where honesty, integrity, and development are our core values. We offer coaching, recognition, and abundant growth opportunities.

POSITION SUMMARY

: This position will lead, develop and train a team of adjusters to investigate, measure, apply coverage, adjust and resolve all facets of homeowner, dwelling, condominium, renters and commercial property insurance claims in Stillwater’s 50 state US market. The position is principally in-office, but travel is necessary to occasionally inspect losses, attend settlement conferences, mediations, inspect losses and perform CAT duty during high volume periods. This position is an on-site Jacksonville, FL location.

PRINCIPAL DUTIES AND RESPONSIBILITIES

: Research, investigate, determine and apply coverage on losses covered by a broad range of residential and commercial coverage forms and policies marketed in 50 separate states. verification and detailed analysis of applicable policy/endorsement contract language in comparison to claim facts. Promptly resolve all open coverage questions through the investigation process while protecting Stillwater’s rights and defenses under its forms. Perform sophisticated analysis of damage and coverage questions; write and compose position papers, resolution plans and correspondence timely. Ability to generate original composition non-waiver, reservation of rights letters, disclaimers, partial and complete, and other letters material to claim resolution. Utilizing the telephone, communicate timely and professionally with all party’s material to the claims process. Take telephone calls as they come in regardless of other activities. Return calls to all parties within one hour. Think strategically to match the best claim adjusting resource to the claim handling opportunity. This may include the use of remote photo capture applications, remote claim measurement applications, independent adjusters, non-adjuster resources, etc. Act swiftly and affirmatively, execute timely appropriate action, when needed, to resolve problems. Ensure enterprise financial accountability through timely and adequate claim and expense reserving practices: Determine claim values based upon claims handling experience, acquired documentation, legal liability, causation, jurisdictional matters while applying your good judgment. Adjust reserves according to projected claim development. Timely initiate, conduct, and complete investigations on both transfer and claims assigned from the ground up: Complete detailed investigations, at appropriate levels for the individual claims, for the questions, issues, documents, experts needed, and tasks involved to accomplish or facilitate a prompt investigation. Provide written task instructions and supervision of outside resources when appropriate. Ensure claim files contain sufficient documentation to justify all coverage, liability, damage and claim resolution decisions. Recognize and apply fraud indicators and, when justified, refer to S.I.U. Collaborate closely with SIU unit and its investigators. Identify and initiate timely pursuit of all subrogation and salvage recovery opportunities. Follow supervisory guidance on managing the legal expenses of defending and resolving lawsuits as well as avoiding unnecessary litigation: Handling of disputed claims includes settlement involving AOBs, CRNs, NOIs, demands, or complex scope and price disputes. Draft and timely complete necessary claim narrative reports to the claim files, reinsurers, and claims management. Utilize Xactimate estimating skills sufficient to write a roof or water loss estimate from a pre-generated sketch. Be able to audit and collaborate estimates written by others such as independent adjusters and contractors. Commit to develop your Xactimate and damage measurement skills over time. Ensure claim administration standards are met: Comply with all Unfair/Fair Claim Practice Acts and Insurance Code Regulations. Ensure accuracy of system loss description, cause of loss codes, and financial transaction codes for proper information to underwriting and statistical bureau reporting. Operate within established file aggregate authorities for reserve and payment levels, securing the appropriate management level approvals above established authority.

Achieve excellent customer service levels:

Be courteous, polite and honor all commitments. Manage and diffuse conflict should it occur. Handle incoming mail daily. Assist claim staff and customers with participating in the after-hours call roster. Perform a variety of miscellaneous duties and special projects assigned, inclusive of occasional field loss inspections, inside on-premises catastrophe duty, field catastrophe duty and attending settlement conferences, when needed. Maintain staff adjuster licenses and complete continuing education requirements as required by the States assigned. Develop excellent knowledge of company Best Practices and adhere to company policies.

MINIMUM JOB REQUIREMENTS

: Bachelor’s Degree (BA/BS/BBA) from a four-year college or university, and related experience and/or training, or equivalent combination of education and experience. 5 or more years of experience and designation (preferred) Prior leadership (3-5 years) experience in a business field is required. Exceptional knowledge of property and casualty policies, insurance principles, loss reserving, and development skills. Sound business judgment and effective human relations, problem solving, and analytical skills. Excellent expense management skills. Working knowledge of Unfair Claim Practice Acts and Insurance Codes. Exceptional knowledge of damage estimating and repair techniques for property, personal property, and residential construction. Exceptional investigation skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to define problems, collect data, establish facts and draw valid conclusions. Working knowledge of MS Excel. Excellent customer service skills. Excellent verbal and written communication skills. Strong organizational skills; able to manage priorities and workflow. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Acute attention to detail. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group. Offer is contingent upon a favorable response from both a pre-employment background investigation and a drug screen. Stillwater Insurance Group is an equal opportunity employer and a drug-free workplace. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The incumbent must have the abilities or aptitudes to perform each essential function proficiently with or without reasonable accommodation. Our organization has a dynamic work environment where positions evolve and change. Therefore, the Company reserves the right to modify, delete, or add job duties, responsibilities and skills that are stated in this job description at any time.