Claims Manager – Automotive – VSC Position Available In Fulton, Georgia

Claims Manager – Automotive – VSC 3.0 3.0 out of 5 stars 2 Concourse Pkwy Ste 500, Atlanta, GA 30328 Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.

Job Title:

Claims Manager, VSC Location:

US-GA- Atlanta (Sandy Springs- Hybrid)

FLSA:

Exempt Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Job Summary To perform the job successfully, an individual must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing guidance and technical support to Claims Adjudicators. Maintain constant communication with management, staff, and vendors to ensure proper operations. Providing leadership to a team of exempt and non-exempt associates with effective oversight to ensure service and processes are accurately and efficiently executed per policies, procedures, and company expectations within specified timeframes. Being a change leader and effectively managing change to ensure your team and others embrace change. Evaluating reports to assess associate productivity and effectiveness; partnering with various business areas to enhance operational effectiveness. Thinking globally about ways to grow and improve the business. Develop, implement, and maintain quality assurance protocols Hire the right people, accurately assessing, coaching, and developing the associates to meet their potential. Drive associate engagement through targeted activities and interactions. Actively pursue strategic and operational objectives Ensuring that company initiatives are championed and executed to standard. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity Partner with internal stakeholders to proactively monitor and discuss trends and Operations metrics Operations Manager Skills Required Strong leadership

Decision-Making People Management Conflict Management Deadline-Oriented Results-Oriented Excellent Communication Skills Adaptability Critical Thinking and Problem-Solving Skills Teamwork Job Responsibilities:

Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelines. Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department. Implements new procedures and amendments to existing procedures when necessary. Remains ‘hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards. Provides back up to adjusters at times of peak volume. Works directly with customers, dealers, and agents to help resolve complex claim issues. Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessary Train VSC Adjusters to ensure claims are administered properly Monitor Call Metrics to ensure departmental metrics are achieved The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

Bachelor’s degree preferred. High School Diploma or equivalent required. 5+ years of experience in supervision, call center and office environment. Insurance and/or financial field preferred. 3-5 years of experience within Automotive Service Industry required Must have strong people, interpersonal skills, and presentation capabilities Must have superior verbal/written skills with the ability to communicate effectively to employees, clients, customers, team members, and all levels of management. Must have strong computer skills and the ability to understand and service policies. Must be proficient in Windows and Microsoft Office Products (Outlook, Excel, Word, PowerPoint, Teams) Must be innovative, analytical, and able to offer solutions to challenging situations. Exercises sound judgment when interacting with employees and customers. Excellent team leadership experience Exceptional negotiation and remediation skills, with the ability to teach and instill the same skills throughout the department. Outstanding time management and organizational skills Verifiable experience/success in high volume or processing environment Problem solving skills with a proactive attitude at all times Ability to manage staff, headcount, and budgets Program management experience leading large, complex projects or initiatives Must be authorized to work in the U.S Must be able to successfully pass a background check

Company Benefits:

Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More!