Senior Manager, Absence & Disability Claims Position Available In Cumberland, Maine

Senior Manager, Absence & Disability Claims at Sun Life Financial (U.S.) Services Company, Inc. in Portland, Maine, United States Job Description Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:

Senior Managers provide leadership, guidance and direction to a team of Case Specialists adjudicating Absence (FMLA, PFL/PFML, ADA and other leave programs) and Integrated and/or Standalone Short Term Disability claims. The position is responsible for the service, risk, financial performance, leadership and development of a team of Case Specialists. This role is accountable for Client experience and strong claims management practices which require aligning work practices, performance, and initiatives to reflect the organization’s strategic priorities.

How you will contribute:

Responsible for the leadership and development of a high performing team Oversee and direct the work of a team of 10 – 12 Case Specialists including regular reviews & assessment of team performance against Service and Performance Guarantees. Is actively involved in the team’s work, setting objectives, creating plans, assigning work, and addressing team performance issues. Develop, implement, and evaluate claim practices to deliver best in class service and processes. Ensure uniformity and consistency with all claim practices and procedures. Ensure compliance with all relevant laws, regulations, and company policies Analyze claims data and trends to identify areas for improvement Communicate verbally and in writing with clients, vendors, and internal resources including senior management, in response to inquiries includingclaimant or case specific statuses, escalated calls or departmental process and performance measures. Collaborate with peers and partner teams to deliver on department expectations in support of sales objectives and client service goals. Participate and/or lead continuous improvement initiatives or special projects aligned to our KPIs. Interprets contractsand ensures consistent, fair claims practices and adherence to appropriate laws, regulations, and procedures. Reviews and signs off on claim payments within established limits and/or reviews recommendations made by medical resources to determine proper disposition of claims. Protect and maintain personal health information with a high level of confidentiality abiding by Sun Life procedures and by HIPPA rules and regulations. Contribute to fraud detection and prevention efforts Other duties and responsibilities as assigned. What you will bring with you: Ability to work with a diverse group of people A minimum of five years’ management experience of an Absence or STD Claims team Proven success in developing, building and fostering high performance teams Strong Disability and Absence Management knowledge with demonstrated expertise in Federal/State FMLA, short-term disability, statutory disability plans, or ADA. Strong leadership skills with an ability to engage employees to deliver top performance related to service, risk and quality Able to set direction, monitor performance and initiate and communicate changes in direction as needed. Able to build agreement on actions by resolving conflicts in an open and positive manner. Demonstrated ability to influence others to achieve results. Ability to work professionally and effectively with a diverse group of people. Strong organizational skills,… For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.