Unemployment Claims Specialist Position Available In St. Louis, Missouri

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Unemployment Claims Specialist Contact clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails. What you’ll do Receive and prioritize claims, questionnaires, initial decisions and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response. Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents. Respond to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures. Ensures work is accurate, complete, and processed in a timely manner with proper spelling and grammar. Initiate timely telephone calls, faxes or emails to customers to document or pass along needed information. Verify and analyze client information stored on the PC prior to calling the client to ensure that each call is focused, complete, and customer satisfaction is achieved. Document details of client calls while on the phone, inputting information directly into PC via keyboard for future review. Utilize the Noble phone system to be available to receiving incoming SARC and client phone calls Adhere to clients’ service level agreements investigate and resolve any client concerns with supervisor, other departments, and/or Account Managers in a timely manner Performs any additional functions needed to meet the goals of the department. Overtime may be required in order to meet state deadlines. What experience you need Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience 1 year customer service experience. 1 year of Google or Microsoft Suite products What could set you apart Experience working with dated materials and adherence to deadlines in a fast-paced environment Experience with unemployment documents or familiarity with the unemployment process We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-St.

Louis-Rider Trail USA-NY-Rochester Function:

Function – Fulfillment /

Operations Schedule:

Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you’d like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).