Fraud Claims & Disputes Analyst 1 Position Available In Harrison, Mississippi

Fraud Claims & Disputes Analyst 1 Fraud Claims & Disputes Analyst 1 locations
Gulfport Building at Hancock Whitney Plaza – Gulfport, MS
time type
Full time
posted on
Posted 5 Days Ago
time left to apply

End Date:

May 17, 2025 (6 days left to apply)
job requisition id
R014981 Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

JOB FUNCTION / SUMMARY

The Fraud Claims & Disputes Analyst 1 is responsible fraud and non-fraud claims on Debit and ATM cards. This position conducts an analysis of the claim and ownership of associated actions to meet regulatory requirements, ensure validity of the claim by identifying trends, challenging information that doesn’t align with the claim (false claims) and providing a high level of client care. The Fraud Claims & Disputes Analyst processes the appropriate disputes in accordance with Visa regulations and Regulation

E. ESSENTIAL DUTIES & RESPONSIBILITIES

Provides client care via email and phone while performing the appropriate investigation process for fraud claims and merchant disputes. Research and process fraud claims and disputes filed by cardholders through different channels. Adhere to all regulatory timers, including but not limited to notification and crediting clients within the specified timeframe. Process and monitor chargebacks and representments; submit pre-arbitration as appropriate. Retain all documentation received throughout the investigation to satisfy internal and external audit needs. Complete frequent balancing of items keyed to the general ledger. Maintains an in-depth understanding of Regulation E, Visa Regulations, or any subsequent regulations to process daily work. Comfortable reaching out and working with merchants, law enforcement, bankers, and clients to resolve complex disputes, thereby lowering bank expense. Identify and escalate fraud trends and/or other commonalities. Effectively leverages the challenge process to ensure client claims are valid. May assist the Detection Team to increase client support and risk mitigation performance; may support Team Lead in coaching/supporting new tools, techniques and associated testing. Works and reviews daily/monthly reports.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

High school diploma or equivalent. 1+ year Financial services industry experience or equivalent combination of education and experience. Basic knowledge of Microsoft Office. Excellent written and verbal communication skills. Ability to read and assimilate information from multiple sources.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to work under stress and meet deadlines. Ability to operate related equipment to perform the essential job functions. Ability to read and interpret a document if required to perform the essential job functions. Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws. About Us When you choose a career with Hancock Whitney (

Nasdaq:

HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future. now. Learn more at hancockwhitney.com/ourstory