Claims and Administrative Support Specialist Position Available In Mecklenburg, North Carolina

Claims and Administrative Support Specialist

TWO MEN AND A TRUCK

® – 3.2 Charlotte, NC Job Details $20 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Opportunities for advancement Qualifications Microsoft Word Microsoft Excel Management Customer service Mid-level Driver’s License Landscaping Communication skills Time management Full Job Description Claims and Administrative Support Specialist The Claims and Administrative Support Specialist will coordinate office activities and operations while providing clerical and administrative support to management. This position will assist in reviewing, investigating and resolution of claims filed by customers. This position requires someone who can relate to individuals at all levels within the organization, detail oriented, service focused, and capable of navigating highly sensitive customer conversations. They must be sensitive to corporate needs, employee goodwill, and the needs of the business. In this position, you will ensure the franchise is consistently operating in compliance with the franchise agreement, TWO

MEN AND A TRUCK

® system standard, and applicable laws and regulations. What We Offer Hourly rate of pay: $20.00 Opportunities to earn bonuses Benefits (PTO, medical, non-medical, and 401K) when eligible Career advancement opportunities Responsibilities Promote and protect the

TWO MEN AND A TRUCK

® brand Work on a half day Saturday weekend rotation Handle all customer concerns and oversee the damage resolution process Maintain constant communication with customers throughout the process and vendors repairing damages• Oversee vendor agreements and contract negotiations to ensure strong working relationships and cost reductions where necessary Contact all customer complaints within 24 hours Follow / promote the franchise’s safety policies and/or procedures to prevent accidents and damages Organize and file job sheets Provide outstanding customer service on all calls and online inquiries Recommend moving services and products based on cost, availability, and customer specifications Drive communication upward through daily, weekly, and monthly reports of all functional areas for franchisees to review Must be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner Occasionally attends after hour work functions and participates in charity events Responsible for being an “on-call” emergency contact for movers, drivers and operations management outside of normal business hours. Participates in regular training and development programs offered locally or through

STICK MEN UNIVERSITY

® online; may occasionally attend in-person training to further develop personal and professional skill sets All other duties assigned by the General and Operations Managers Requirements A minimum of 3 years of business, management, or other relevant experience is required;

TWO MEN AND A TRUCK

® or moving industry experience is preferred Excellent oral and written communication and comprehension skills Outstanding organizational and time management skills Demonstrated ability to lead by example to motivate, develop, and direct people Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action Strong decision-making ability Understanding of and commitment to customer service and

TWO MEN AND A TRUCK

® core values Valid driver’s license and clean driving record; must be able to be insured under the current franchise auto insurance plan Must be proficient with the following Microsoft applications: Excel, Word, Outlook Stamina to lift and carry heavy items (75 lbs. or more) repeatedly while climbing stairs, balancing, walking, etc. Dispatch of move crews and possibly be required to go on a move. Here at

TWO MEN AND A TRUCK

, our core purpose is to move people forward, both personally and professionally. Our drivers work daily in an ever-changing environment with the potential to see the best views the country has to offer. Experience in the fields of general labor, landscaping, transportation, construction, manufacturing, assembly, production, or warehouse labor is helpful. This job posting is for a position at the individually owned and operated

TWO MEN AND A TRUCK

franchise located in Charlotte, NC. The employer at this location is NBF Charlotte LLC.