Insurance Consumer Analyst II Position Available In Wake, North Carolina

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Insurance Consumer Analyst II

Salary $43,738.00 – $76,542.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-05696/60013516 Department Dept of Insurance Division Consumer Assistance Group Opening Date 04/29/2025 Closing Date 5/13/2025 5:00 PM Eastern Job Class Title Insurance Consumer Analyst II Position Number 60013516 Salary Grade

NC11 DESCRIPTION

BENEFITS
QUESTIONS

Description of Work Salary Recruitment Range:

$43,738 – $61,303

Salary Grade:

NC11 This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Mission of the

Department of Insurance:

To promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Primary Purpose of the

Position:

This position analyzes, researches and pursues resolution of citizens written Life and Health insurance complaints, and provides telephone assistance to citizens who call with insurance-related questions and concerns. Position is also responsible, based on information from consumers, for identifying company, agent and industry issues and trends that may require closer regulatory review by the Department. Position requires extensive verbal and written interaction with the general public and with regulated entities, including occasional public speaking opportunities, and possible participation in informal conferences and administrative hearings involving regulated entities. Excellent analytical, writing, and oral communication skills are essential. This position is in the Consumer Services Division.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits.

Benefits to include:

12 Annual paid Holidays
North Carolina State Health Plan administered by AETNA Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
NC State Retirement(TSERS)
WeSave Employee Discounts Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below:https://oshr.nc.gov/state-employee-resources/benefits. Knowledge, Skills and Abilities / Competencies Considerable knowledge of insurance principles and practices and North Carolina insurance laws and regulations.
Considerable knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs.
Ability to analyze a variety of complaints, apply insurance laws and regulations, draw valid conclusions, and document findings in reports and correspondence to consumers.
Ability to interpret and apply various insurance laws and regulations.
Ability to translate technical insurance language into layman terminology.
Ability to establish and maintain effective working relationships with consumers, insurance company representatives, insurance agents, attorneys, and the general public.
Ability to deal tactfully and effectively with insurance company representatives and consumers – many of whom are confused, frustrated or irate.
Ability to make presentations before groups of consumers and/or insurance and regulated entity personnel or other interested/affected parties.
Ability to express oneself clearly and concisely in oral and written form.
Considerable knowledge of life and health insurance required. Minimum Education and Experience Requirements Bachelor’s degree business or economics or a related program from an appropriately accredited institution and two years of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of training and experience. Management Preferences /

Special Qualifications:

Experience within life and health insurance industry. Supplemental and Contact Information For consideration for this vacancy, all applicants must complete an on-line application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified. To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit. The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution. The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION

Applications with “see attached” or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Applicants seeking Veteran’s Preference under

N.C.G.S .126

must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date. Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied. Employer
State of North Carolina
Website
http://www.ncdoi.gov/