Senior Claim Specialist – Cyber, Media, Crime Position Available In Essex, New Jersey

Senior Claim Specialist – Cyber, Media, Crime Axis Capital United States, Jersey, Short Hills Jun 23, 2025 This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. AXIS is seeking a Senior Claims Specialist – Cyber, Media and Crime Claims to join our North America
Claim Team. The candidate should possess the ability to handle primary & excess claims arising from
policies issued to AXIS Global Markets Cyber insureds.
This role will be responsible for:

• Direct management of claims including the investigation, analysis and evaluation of coverage
  liability within best practices for first-party and third-party claims involving cyber, with the
  opportunity to handle and/or develop expertise in media, and crime.
• Reviewing claims to determine nature of loss, coverage provided, and scope of claim and to
  guide strategic direction regarding settlement/disposition of claims
• Developing and maintaining relationships with internal and external partners as their lead contact
  within the claims department for assigned claims and the claims of his/her direct reports.
• Close collaboration with the Specialty Complex Claims team with regard to coverage disputes,
  including litigation and arbitration matters initiated by Axis issuing companies and when Axis
  issuing companies are parties to such litigation; Collaborating across disciplines and business
  units, including: the general counsel team overseeing errors and omissions issues arising from
  claims handling
• Escalating coverage issues and recommending outside coverage counsel assignments for
  approval where warranted
• Formulating claims and litigation strategies, assigning, directing, and managing outside counsel
• Managing costs, including use of coverage counsel and litigation costs as well as collaborating
  and working with the Litigation Management and Vendor Management teams ensuring cost
  management and the development and enhancement of the vendor panels Fostering relationships and communicating extensively with senior executives, brokers,
  reinsurers, actuaries, underwriters, insureds, and auditors (both external and internal)
  • Supporting underwriting inquiries and information requests regarding policy construction and
  drafting, reporting claim trends, data analysis, and risk assessments
  • Maintaining documentation of key line of business statistics and metrics
  • Leading and participating in presentations and discussions with Underwriters and Insureds on
  large losses and claim trends
  • Leading and participating in claim audits, audit wrap up meetings, and formal result reporting
  • Identifying, liability and coverage trends and issues with both individual and portfolio impact and
  formulating the processes and strategies for handling such claims as well as ensuring accurate
  and consistent claims management across impacted underwriting segments and lines of
  business.

• Other duties as assigned

KEY SKILLS & ABILITIES

5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims, as well as:

• Demonstrated leadership, organizational, and management skills or experience practicing law as
  well as claims management (both directly managed and TPA managed claims)
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and
  externally as well as the ability to identify and resolve complex, disputed claims
• Analytical thinker that can drive results using all facets of the legal and claims processes
• Understanding of and ability to balance both the immediate claim issues as well as the broader
  portfolio impact and customer service impact of coverage disputes and issues
• Excellent oral and written communication skills with the ability to deal effectively with people with
  conflicting expectations, differing opinions, and multiple viewpoints
• Demonstrated ability and experience handling casualty claims involving a wide variety of loss
  scenarios as well as reporting and presenting about same to senior management
• In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent
  analytical, investigative, and negotiating skills
• Bachelor’s degree required. JD a plus.
• Technical knowledge, skills, and training within the field to include: Complex coverage analysis and experience required
  o Confidence in coverage, evaluation and reserving
  o Excellent writing and editing skills
  o Solid negotiation and settlement skills
  o Supervisory perspective, with experience providing direction and authority to adjusters
  o Familiarity with KPI, Data, and Metrics a plus
• Valid licenses by state as required and add states to certifications as needed
• Travel is associated with this role (e.g., team management, court proceedings, mediations, and
  settlement)
• Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with
  Axis values: People, Decisiveness, Excellence and Stronger Together