Consumer Lending Auto Title Manager Position Available In Nassau, New York

Consumer Lending Auto Title Manager 4.1 4.1 out of 5 stars Bethpage, NY 11714 FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. The expected salary range for this position is $92,308 – $129,231 per annual.

Responsibilities Include:

Manage a team of title clerks by providing ongoing training, mentorship, and performance evaluations to ensure high levels of accuracy and productivity. Supervise the end-to-end processing of vehicle titles, ensuring strict adherence to all state and federal regulations. Serve as the primary liaison with lienholders, state motor vehicle departments, dealerships, and third-party vendors to facilitate title transfers and resolve complex issues. Implement and maintain a robust title inventory and filing system to ensure all titles are accurately tracked and accounted for. Investigate and resolve title-related discrepancies, including missing documents, incorrect information, and lien release challenges. Track and report on daily service levels, including staffing efficiency, response times, and task volumes by monitoring queues, phone activity, and workflow metrics. Partner with senior leadership, servicing teams, and cross-functional departments to identify and implement strategies that drive operational improvements. Collaborate with the compliance team to support title audits and ensure regulatory standards are consistently met. Lead and support testing initiatives related to core system upgrades, updates, and process enhancements to improve operational efficiency. Ensure timely updates to Standard Operating Procedures (SOPs), and develop new SOPs as needed to reflect evolving processes and best practices.

Computer Skills:

Proficient in Excel, PowerPoint and Word FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus Experience Required Experience with dealerships preferred. 2 year(s): Minimum of 2 years in a leadership role. 5 year(s): 5 years’ experience focused on auto title processing. Education Preferred Bachelors or better

Skills Required Decision Making Leadership Communication Verbal Problem Solving Analytical Behaviors Required Leader:

Inspires teammates to follow them

Functional Expert:

Considered a thought leader on a subject

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Motivations Required Self-Starter:

Inspired to perform without outside help Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.