Veterans Services Officer Position Available In Maury, Tennessee

• Nature of Work
• The Veterans Services Officer is responsible for administrative and supervisory work providing assistance to veterans and their dependents to ensure they receive needed services and benefits obtained as a result of service in the armed forces.

The incumbent must remain current on all laws and regulations pertaining to veterans benefits and be capable of advising and assisting veterans and their dependents on how to obtain needed services and benefits. Activities associated with the position include interviewing veterans and their dependents to determine needed services, preparing formal claims, assisting with appeals, maintaining files and related documentation and acting as an advocate for veterans and/or their dependents when necessary. The position requires prior service in the armed forces, thorough knowledge of veteran’s benefits and services, supervisory experience and strong interpersonal, organizational and decision-making skills. Job performance is evaluated by the Director of Veterans Services through an annual review of the level of services provided to veterans and their dependents, knowledge of services and benefits available to veterans, interpersonal, organizational and decision-making skills, ability to effectively supervise support staff and the efficiency of the veterans service office operations.

• Illustrative Examples of Work
• Interviews and counsels veterans and their dependents about veteran’s benefits and services
• Prepares formal claims and compiles supporting documentation to assist veterans and their dependents in obtaining needed services and/or benefits
• Assists clients in locating needed documentation to pursue formal claims for services
• Visits veterans and dependents in nursing homes, hospitals and private residences to determine if needed services are being provided
• Files claims and/or appeals on behalf of veterans and/or their dependents
• Maintains files of claims and supporting documentation for each veteran served
• Follows up on claims once submitted and serves as an advocate for clients when necessary
• Maintains contact with veteran support services including VA hospitals, nursing homes, colleges and universities, VFW, American Legion, Veteran 2 Veteran Middle Tennessee, Operation Stand Down Tennessee and the Tennessee Department of Veterans Affairs, etc
• Consults with doctors, lawyers, hospital administrators, etc. to assist veterans and their dependents
• Assists with preparation, submission and monitoring the expenditure of funds to ensure compliance with budgetary goals and objectives
• Performs outreach activities to inform veterans and their dependents of available services and benefits
• Attends annual service officers training sessions to remain current on veterans benefits and services, pertinent laws and regulations and changes in program regulations and/or procedures
• Attends geriatric screen team meetings, interagency council meetings and veterans organization meetings to remain current on important issues and provide advice and information when necessary
• Supervises and directs the activities of administrative staff working in the veterans services office
• Performs related duties as required.
• Necessary Requirements of Work
• Graduation from an accredited four year high school; honorable discharge from the armed services; a minimum of one tour of active duty; thorough knowledge of veterans benefits and services; ability to interact successfully with veterans and their families; strong organizational and decision-making skills, supervisory experience; or any equivalent combination of education and/or experience to provide the following knowledge, abilities and skills•Thorough knowledge of services and benefits available to veterans and their dependents through the Department of Veterans Affairs•Thorough knowledge of the Code of Federal Regulations Title 38•Thorough knowledge of support services available to veter ns and their families in the Middle Tennessee area•Thorough knowledge of medical and hospitalization benefits available to veterans and their dependents•Thorough knowledge of the documentation necessary to submit claims and/or appeals for services and/or benefits•Thorough knowledge of office management and organization and supervisory techniques and practices•Share information that is found with everyone in the office to better advise veterans and dependents•Share claims status to office in case of being out of office, others will be able to still help others with claims•Considerable knowledge of budget preparation methods and practices•Ability to counsel and provide advice to veterans and their dependents on available services and benefits•Ability to remain current on all updates and changes to benefits available to veterans and their dependents•Ability to organize and maintain confidential files and documentation in an organized and accessible manner•Ability to interact successfully with service providers, attorneys, doctors, etc.

and advocate for the needs of clients and their families

• Ability to help with duties of the administrative staff in an effective and efficient manner to insure the optimal level of service to veterans and their families.
• Necessary Special Requirements
• Possession of a valid Tennessee Drivers License and the ability to be insured at standard vehicle liability rates
• Honorable discharge from the armed services and at least one tour of active duty
• Certification by the State of Tennessee as Veterans Service Officer
• Certified as Service Organization Representative by the US Department of Veterans Affairs.
• Physical Requirements
• This is light to medium work requiring moderate static, explosive, dynamic and trunk strength and requiring the exertion of up to 50 pounds of force occasionally and up to 10 pounds of force frequently to move objects-Work requires considerable flexibility, mobility and speed of limb movement-Work requires moderate effort and stamina-Work requires both gross body equilibrium and coordination for balancing, bending, stooping, kneeling and walking-Work requires arm/ hand steadiness and manual and finger dexterity-Vocal communication is required for expressing or exchanging ideas by means of the spoken word-Hearing is required to perceive information in both quiet and noisy environments and determine the direction of sounds-Visual acuity is required for the inspection of small defects and/or small parts, use of measuring devices, operation of office equipment, determining the accuracy and thoroughness of work, color differentiation, and observing general surroundings and activities-The worker is subject to inside environmental conditionsMaury County GovernmentFLSA•Exempt (Administrative)06/18/2019