Field Quality Compliance Manager Position Available In Miami-Dade, Florida

Field Quality Compliance Manager 2.4 2.4 out of 5 stars Doral, FL 33172 • Hybrid work Company Overview Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Field Quality & Compliance Manager (FQCM) is responsible for developing, implementing, and enforcing quality assurance and compliance protocols for appliance installations in new construction projects. This role requires a strategic approach to field operations, ensuring adherence to municipal codes, safety regulations (OSHA), contractual obligations, and client specifications. As a key decision-maker, the FQCM provides guidance to construction managers, third-party carriers, and internal teams on quality control, compliance, and risk mitigation strategies. The role involves non-manual labor focusing on policy adherence and auditing to uphold service excellence. The FQCM routinely exercises independent judgement and discretion with respect to these matters but also collaborates with senior management to drive continuous process improvements and regulatory alignment. Key Responsibilities Strategic Quality Oversight Develop and support implementation of readiness and quality control standards for new construction appliance installations. Conduct detailed audits to assess compliance with company policies, OSHA regulations, and industry best practices. Analyze operational gaps and compliance risks, implementing corrective measures through policy development and procedural enhancements. Serve as the primary escalation point for assigned local market’s quality disputes and regulatory compliance issues. Regulatory Compliance & Risk Mitigation In concert with Client Services, Establish and maintain standard operating procedures (SOPs) to ensure adherence to municipal building codes and client specifications. Complete safety and compliance audits, enforcing OSHA standards and company policies across active job sites. Advise senior leadership on compliance risks and legal implications related to readiness and installation standards. Handle incident response reporting and also participate in a RCA of the situation and communicate the findings. for quality failures, non-compliance cases, and work-related hazards. Cross-Functional Leadership & Policy Development Provide guidance to construction managers, third-party carriers, and internal teams on quality assurance and compliance expectations. Collaborate with field teams, contractors, and GM’s to identify quality risks and implement corrective actions. Monitor industry trends, regulatory changes, and best practices, adapting company policies accordingly. Represent the organization in high-level meetings with clients, builders, and regulatory bodies on compliance matters. Operational Strategy & Continuous Improvement Drive data-driven process improvements by evaluating readiness failures, installation defects, and compliance gaps. Implement performance metrics and reporting systems to track compliance, quality assurance, and contractor adherence to standards. Lead cross-functional initiatives to enhance efficiency, reduce risk, and optimize field operations. Develop training programs and quality workshops for the delivery and installation process as needed Minimum Qualifications (Required Skills & Experience) High School Diploma/GED or equivalent required?? 2 + years of experience in quality assurance, compliance management, or field operations leadership within construction, logistics, or appliance installation industries. Strong knowledge of municipal building codes, OSHA safety regulations, and quality assurance methodologies. Experience in training, coaching, and leadership in a cross-functional environment. Ability to analyze complex regulatory issues, identify risks, and recommend solutions. Excellent communication and negotiation skills, with experience handling client and contractor escalations. Proficiency in data analysis, audit reporting, and compliance tracking systems. Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various construction sites and locations within the specific region for the client.??? Experience utilizing Microsoft Office products (Excel, Teams, etc.)?? Excellent verbal and written communications skills?? Excellent interpersonal skills?? Excellent customer service skills, including conflict resolution??? Ability to lift up to 50 pounds? Ability to adapt to changes in a fast-paced environment??? Ability to embrace new technology??? Ability to adhere to all safety requirements in active construction environments? Preferred Qualifications Certifications in Quality Assurance, Compliance, or Safety (e.g., Six Sigma, OSHA 30, ISO 9001, or PMP). Experience in regulatory affairs, contract compliance, or legal advisory roles related to construction and logistics. Proven ability to develop and implement policies, SOPs, and compliance frameworks. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and from time to time, utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.?? Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.