Compliance Supervisor – Insurance Affairs Position Available In [Unknown county], Georgia
Tallo's Job Summary: The Compliance Supervisor - Insurance Affairs position in the United States offers a salary of up to US$90000 per annum. Responsibilities include supervising a team, managing customer complaints, conducting investigations, and implementing strategies for resolution. Qualifications include experience in complaints management, strong communication skills, and the ability to work effectively under pressure. Contact Olivea Kupiec for more information.
Job Description
Compliance Supervisor – Insurance Affairs
Location:
United States of America Permanent
Salary:
Up to US$90000 per annum
Contact:
Olivea Kupiec
olivea.kupiec
Job ref:
JOB-042025-277452
_1746449934
Published:
about 8 hours ago
Expiry date:
2025-06-04
Job Responsibilities:
Supervise a team of three or more Consumer Affairs professionals.
Handle the receipt, documentation, and tracking of customer complaints.
Conduct detailed investigations to resolve customer issues.
Develop and implement strategies to effectively address customer concerns.
Collaborate with internal departments to ensure efficient complaint resolution.
Monitor customer satisfaction metrics and create strategies for improvement.
Generate and present reports on complaint trends to management.
Train team members on customer service best practices and complaint resolution procedures.
Ensure adherence to company policies and regulatory requirements.
Identify and implement enhancements to the complaint management system.
Maintain organizational and reference spreadsheets as needed.
Perform additional duties as assigned.
Qualifications:
Demonstrated experience as a complaints manager or in a similar customer service/regulatory position.
Comprehensive understanding of customer service, insurance operations, and complaint management processes.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Outstanding organizational skills with meticulous attention to detail.
Proven time management skills and the ability to meet deadlines consistently.
Exceptional analytical and problem-solving capabilities.
Ability to work effectively in a fast-paced and sometimes high-pressure environment.
Job Responsibilities:
Supervise a team of three or more Consumer Affairs professionals.
Handle the receipt, documentation, and tracking of customer complaints.
Conduct detailed investigations to resolve customer issues.
Develop and implement strategies to effectively address customer concerns.
Collaborate with internal departments to ensure efficient complaint resolution.
Monitor customer satisfaction metrics and create strategies for improvement.
Generate and present reports on complaint trends to management.
Train team members on customer service best practices and complaint resolution procedures.
Ensure adherence to company policies and regulatory requirements.
Identify and implement enhancements to the complaint management system.
Maintain organizational and reference spreadsheets as needed.
Perform additional duties as assigned.
Qualifications:
Demonstrated experience as a complaints manager or in a similar customer service/regulatory position.
Comprehensive understanding of customer service, insurance operations, and complaint management processes.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Outstanding organizational skills with meticulous attention to detail.
Proven time management skills and the ability to meet deadlines consistently.
Exceptional analytical and problem-solving capabilities.
Ability to work effectively in a fast-paced and sometimes high-pressure environment.
