Manager, Technical Documentation – Remote Position Available In Montgomery, Pennsylvania

Job Description:

About Ping Identity:

At Ping Identity, we believe in makingdigital experiences both secure and seamless for all users, withoutcompromise. We call this digital freedom. And its not justsomething we provide our customers. Its something that inspires ourcompany. People dont come here to join a culture thats built ondigital freedom. They come to cultivate it. Our intelligent, cloudidentity platform lets people shop, work, bank, and interactwherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of ourtechnology, protecting individual identities is at the core of ourculture. We champion every identity. One of our core values,Respect Individuality, reminds us to celebrate differences so youare empowered to bring your authentic self to work. Wereheadquartered in Denver, Colorado and we have offices and employeesaround the globe. We serve the largest, most demanding enterprisesworldwide, including more than half of the Fortune 100. At PingIdentity, were changing the way people and businesses think aboutcybersecurity, digital experiences, and identity and accessmanagement. Ping Identity is looking for a Technical WritingManager to join our Knowledge Management team. Your primaryresponsibility is effectively managing a dynamic group of technicalwriters and the products they support. You will report to theSenior Director of Documentation. You have a background intechnical writing and exposure to the software industry. AsTechnical Writing Manager, you will bring your leadership skills toa role that requires excellent planning and coordination. You willmeet regularly with your direct reports and maintain strong workingrelationships with Product Managers. In addition to yourparticipation in the product content development cycle, you will bean important part of the Documentation decision-making process. Youwill draw from your experience to ensure Knowledge Management andcompany goals are achieved. With the rest of the Documentationteam, you will help drive, define, refine, and maintain our contentguidelines and best practices.

Responsibilities:

Collaborate withproject stakeholders to assess documentation resource requirementsCollaborate with other Documentation leaders to drive innovation inthe documentation while ensuring consistency among processes andexpectations Manage a team of 7-9 direct reports, includingcoordination of day-to-day activities Observe and provide ongoingfeedback to employees Support Senior Director of Documentation asrequired Plan and manage schedules Ensure employee adherence toPing policies Participate in the hiring process for newDocumentation employees Ensure successful onboarding of newtechnical writers Assist with the publishing of technical contentRequired skills and experience: 3-5 years of proven leadershipexperience with a minimum of 5 direct reports 7-10 years oftechnical writing experience Exposure to the software industry,specifically both on-prem and SaaS Excellent planning,coordination, and time management skills Desired skills andexperience: Experience collaborating with other stakeholders tomanage projects and design technical communication deliverablesExperience contributing to the development and maintenance of teampractices Experience in a company that delivers software solutionsExperience with XML and Asciidoc Experience with DITA and Docs asCode Experience with content management Some project managementexperience Extensive experience with JIRA, including creatingdashboard and planning reports

Salary Range:

$131,000 – $155,000 Inaccordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085)the approximate compensation range for this role in Colorado islisted above. Final compensation for this role will be determinedby various factors, such as knowledge, skills, and abilities.

Lifeat Ping:

We believe in and facilitate a flexible, collaborativework environment. We’re growing quickly, but remain true to theinnovative, can-do startup values that got us here. Mostimportantly, we keep hiring talented, smart, fun, and genuinelynice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special: A companyculture that empowers you to do your best work. Employee ResourceGroups that create a sense of belonging for everyone. Regularcompany and team bonding events. Competitive benefits and perks.

Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule Parental Leave ProgressiveHealthcare Options Retirement Programs Opportunity for EducationReimbursement Commuter Offset (Specific locations) Ping is thecollective sum of all our individual experiences, backgrounds andinfluences and we pride ourselves in growing and learning together.

We are committed to building an inclusive and diverse environmentwhere everyone’s individuality is respected and everyone has anIdentity. In recruiting for new colleagues, we welcome the uniquecontributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex including sexualorientation and gender identity, national origin, disability,protected Veteran Status, or any other characteristic protected byapplicable federal, state, or local law.