Chargeback Manager Position Available In Williamson, Tennessee
Tallo's Job Summary: The Chargeback Manager position requires 5+ years of experience in managing chargebacks, particularly focused on Mastercard regulations. Responsibilities include leading chargeback operations, analyzing data, training a team, and collaborating with internal and external partners. The ideal candidate will have strong analytical skills, communication abilities, and a background in financial services or fintech. -RG1-Corpay-Hybrid.
Job Description
What We NeedWe are seeking an experienced and strategic Chargeback Manager with a deep understanding of Mastercard chargebacks and dispute resolution, with heavy focus on issuing. This role will oversee chargeback operations, optimize dispute processes, and lead a team in ensuring compliance with Mastercard regulations. The ideal candidate will have experience managing chargebacks, identifying risk trends, and implementing strategies to minimize losses. Additionally, this role requires a strong ability to collaborate with internal teams and external partners to drive process improvements and operational efficiencies. Acquirer chargeback experience is a plus.
How We WorkAs a Chargeback Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspaceCompany-issued equipmentFormal, hands-on training Role ResponsibilitiesThe responsibilities of the role will include:
Lead and manage chargeback and dispute resolution processes, with a strong focus on Mastercard chargeback rules and regulations.
Develop and implement strategies to reduce chargeback rates and financial losses.
Utilize Mastercard Connect to retrieve and analyze dispute data, ensuring compliance and optimizing workflows.
Oversee a team of chargeback analysts, providing training, guidance, and performance oversight.
Identify chargeback trends, collaborate with fraud prevention, and risk management teams to mitigate future disputes.
Develop and maintain comprehensive reporting dashboards to track chargeback volumes, win rates, and operational efficiencies.
Serve as the subject matter expert (SME) on Mastercard dispute processes and policy changes, ensuring alignment with industry best practices.
Establish and maintain strong relationships with merchant processors, banks, and external partners to facilitate dispute resolution.
Drive continuous process improvement initiatives to enhance chargeback operations and dispute handling efficiency.
Qualifications & Skills5+ years of experience in chargeback and dispute management, with a strong emphasis on Mastercard chargebacks.
Proven experience leading chargeback teams or managing dispute resolution processes.
In-depth knowledge of Mastercard network rules, regulations, and compliance requirements.
Proficiency in using Mastercard Connect for dispute resolution and analytics.
Strong analytical and critical thinking skills, with the ability to interpret complex chargeback data.
Excellent communication skills, with the ability to present chargeback insights and strategies to senior leadership.
Experience in financial services, fintech, or merchant acquiring environments and a strong understanding of debit/credit reconciliation.
Familiarity with chargeback processes across multiple card networks (Visa, Amex, Discover).Knowledge of chargeback prevention strategies and fraud mitigation tools.
Experience implementing automation solutions for dispute resolution.
Experienced leader with deep expertise in Mastercard chargebacks and a passion for optimizing dispute resolution.
Ability to work cross-functionally with risk, fraud, finance, and operations teams. #LI-RG1#LI-Corpay#LI-Hybrid
