ANL – Business Quality Position Available In Duval, Florida

ANL – Business Quality 2.8 2.8 out of 5 stars 6651 Gate Parkway, Jacksonville, FL 32256 Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Job Summary:

The Business Control Analyst will play a pivotal role in supporting Servicing Operations and other Business Units by effectively monitoring and enforcing the issue management program and ensuring that business units and stakeholders are informed and aligned on the issue status and resolution. Responsibility includes analyzing business processes, identifying risks and controls, ensuring compliance and monitoring performance to improve efficiency and accuracy within the organization. The ideal candidate will have excellent communication skills to effectively manage communication and collaboration across departments, a keen eye for detail, exceptional organizational skills and a proactive approach to problem-solving.

Key Responsibilities:

Collaboration with all Servicing Operation leaders to determine root cause and issue management. Manage the life cycle and coordination of actions to resolve assigned potential issues. Ensure quality documentation meets established standards in collaboration with business partners. Analyze and categorize issues within the business to identify trends and provide insights for continuous improvement. Monitor and track complex or high-risk issues to appropriate business units for timely resolution and adherence to required deadlines. Collaborate with cross-functional teams to address systemic issues and implement preventative measures to minimize future problems. Maintain detailed records of all activities that pertain to an issue in the issue tracking system. Ensure compliance with company policies, procedures, and industry regulations. Provide support and guidance to the business units and stakeholders on the issue management process. Facilitate and lead cross-functional meetings regularly with process owners to follow up with outstanding issues to ensure appropriate resolutions are achieved. Track progress of business improvements and provide feedback on documented action plans. Monitor and report delays or other compliance concerns to leadership. Prioritize issues appropriately based on severity and risk levels and ensure that all action items and deliverables are executed timely. Determine the impact of issues identified and involve appropriate stakeholders to ensure proper escalation measures are taken. Work with Compliance Managers to triage concerns disclosed by internal audits and monitoring and determine the need to escalate the concerns to a formal issue. Communicate regulation violations and potential risks to management and Compliance. Identifying areas of non-compliance within issues and process improvements: Determine where the business is out of compliance with laws, rules, and regulations. Monitor and track each phase of the issue management process including immediate resolutions, long-term strategic planning, validation of the resolution, and remediation efforts to ensure compliance with company policy and industry regulations. Maintain a working knowledge of applicable state and federal laws and regulations. Other duties may be assigned.

Qualifications:

Bachelor’s degree in business, Finance, or a related field, or equivalent relevant work experience. Minimum of two (2) years of experience in a compliance or regulatory environment within the consumer finance industry, with a strong focus on issue resolution and root cause analysis to ensure adherence to industry standards and operational efficiency. Prior mortgage servicing experience a plus. Must have strong knowledge of applicable state and federal consumer finance laws and regulations. Strong organizational, analytical, and problem-solving skills. Highly organized with an ability to keep other team members organized and on task. Capable of driving outcomes independently and escalating issues as encountered. Ability to manage multiple projects simultaneously with capability of prioritizing tasks while maintaining a high level of responsiveness, client focus and attention to detail. Excellent communication and interpersonal skills. Ability to communicate with all levels of management. A demonstrated ability to work collaboratively within and across project teams and business units. Direct experience in a Compliance-related role is preferred. Proficiency in relevant software and tools (e.g., C360, Issue Management, Management Action Plans). Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy – Selene (seleneadvantage.com)