Clinical Workflow and Compliance Specialist Position Available In [Unknown county], Florida

Clinical Workflow and Compliance Specialist Manhattan Mental Health Florida Job Details Part-time | Full-time | Contract $55,000 – $65,000 a year 12 hours ago Benefits Health insurance Paid time off Flexible schedule Referral program Qualifications

LMHC EHR

systems Slack Employment & labor law Mid-level Certification in Mental Health Counseling Clinical outcome improvement Payroll Best practice identification 1 year Documentation review Communication skills Full Job Description Remote Therapist Operations & Compliance Manager Are you a systems-minded, people-focused operations professional who thrives in a fast-paced environment? We are seeking a highly organized, detail-oriented, and proactive Therapist Operations & Compliance Manager to play a pivotal role in supporting our growing team of therapists and ensuring the smooth and compliant operation of our practice. This is an exciting opportunity for a systems-minded individual to contribute significantly to the efficiency and well-being of our clinical team — all with the goal of ensuring our therapists can focus on delivering exceptional care while we maintain operational excellence behind the scenes.

Key Responsibilities:

Therapist Operations & Support:

Be the primary point of contact for therapist workflow questions: scheduling, cancellations, EHR usage, and documentation Conduct regular check-ins with therapists and proactively send reminders to support clinical compliance (e.g. missing documentation, session totals, and canceled appointments) Monitor therapist productivity and session minimums to ensure adherence to session requirements Ensure supervisor and client assignment lists are accurate and up to date Provide support to therapists regarding documentation-related questions and best practices

Onboarding & Offboarding:

Efficiently collect and verify all required onboarding documentation for new therapist hires. Facilitate comprehensive onboarding and orientation sessions covering our systems, documentation policies, and scheduling workflows. Ensure new therapists are well-prepared with all necessary training materials and have access to essential tools and resources Coordinate the offboarding process when necessary, maintaining professionalism, sensitivity, and strict confidentiality

Compliance & Documentation Review:

Review LMHC notes, ensuring they meet regulatory standards Proactively monitor, track, and follow up on missing or incomplete LMHC notes to maintain compliance Monitor documentation timeliness and accuracy (intakes, treatment plans, etc.) Provide guidance on best practices in clinical documentation

Billing Coordination Support:

Escalate payment issues and follow up with therapists when needed Audit service records for accuracy and resolve billing documentation discrepancies

HR & Payroll Administration:

Accurately process biweekly payroll, including bonuses, adjustments, and reimbursements using Gusto Track PTO, sick time, and leaves with precision and transparency Maintain compliance with wage and labor laws at all levels Serve as a knowledgeable and trusted resource for payroll, benefits, and policy questions

What You Bring:

2-5+ years of experience in HR, clinical operations, or healthcare admin Substantial experience independently running payroll, managing PTO, and utilizing HR systems (e.g., Gusto) with a track record of high accuracy and minimal supervision A strong working knowledge of therapist operations, clinical documentation standards, and relevant regulatory workflows within a mental health or healthcare setting Tech fluency with EHR platforms (PracticeQ a plus), Slack, and Google Workspace Calm, organized, and proactive — with a “how can we improve this?” mindset Strong communicator who can offer compassionate support and enforce policies Why Join Us? 100% Remote (Florida Residents Only) Competitive salary, commensurate with experience and qualifications Comprehensive benefits, including health insurance PTO, including sick leave and holidays Mission-driven culture that values clarity, compassion, and accountability A role where your work directly impacts therapist effectiveness and client well-being Potential for growth into senior operational leadership as the company scales About Manhattan Mental Health Counseling We’re a growing, modern mental health practice offering online therapy to adults across New York and beyond. Our work is grounded in empathy, accountability, and human connection. We empower our therapists to do what they do best — and we rely on strong internal operations to make that possible.

Job Types:

Full-time, Part-time, Contract Pay:

$55,000.00 – $65,000.00 per year Expected hours: 40 per week

Benefits:

Flexible schedule Health insurance Paid time off Referral program

Schedule:

8 hour shift Day shift Monday to Friday No nights No weekends

Experience:

Clinical operations or healthcare admin: 2 years (Required)

Payroll Processing:

1 year (Required)

HR Administration :

1 year (Required) EHR systems: 1 year (Required) Reviewing & monitoring therapist documentation: 1 year (Required)

Mental Health Operations:

1 year (Preferred)

Google Workspace:

1 year (Preferred)

Location:

Florida (Required)

Work Location:

Remote