Chargeback/Credit Card Dispute Specialist Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Chargeback/Credit Card Dispute Specialist is responsible for managing and resolving credit card disputes and chargeback cases, working with collection agencies, and ensuring outstanding debts are collected efficiently. This role involves liaising with credit card companies, concessionaires, and internal departments to provide excellent customer service. Requirements include credit card chargeback experience, an Associate's Degree in Accounting/Business, and at least two years of relevant experience in accounting operations or customer service.
Job Description
Chargeback/Credit Card Dispute Specialist Job Description Responsible for managing, researching, and answering credit card disputes and chargeback cases. Manages and monitors outstanding debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as a liaison between the credit card companies, concessionaires, and internal departments to ensure cases are resolved in the most effective manner, providing excellent customer service to both our internal and external clients. Responsibilities Research, analyze, and answer disputes and chargeback cases for different credit card types. Compose letters to respond to cases in accordance with the Credit Card Association guidelines and company terms and conditions. Manage all outstanding bills, promissory notes, and payments for the company. Facilitate and track the payment of outstanding notes from different sources within the company and incoming from third parties. Maintain the Direct Promissory Notes report with weekly additions and updates for payments collected and unsuccessful closed cases. Follow up with credit card companies on answered cases and monitor case results. Track and maintain a low record of lost cases. Maintain the dispute/chargeback cases log up to date. Prepare schedules and analyses for credit card transactions. Act as a liaison between credit card companies, collection agency, and internal departments. Collect funds due to the company using excellent customer service skills to maintain the company’s image. Review and maintain collection agency files on a monthly basis. Perform other accounting operations duties as required by management. Perform other job-related functions as assigned. Skills & Qualifications Credit card chargeback experience a Must Associate’s Degree or higher education level in Accounting/Business field preferred. Minimum of two years of experience in accounting operations, customer service, hospitality, and/or claims resolution.
