Credit chargeback and disputes specialist Position Available In Miami-Dade, Florida

Job Title:

Credit Chargeback & Disputes Specialist Credit Chargeback & Disputes, Specialist –

Accounting Dept Start Date:

ASAP Pay rate: $23-26 (Could flex slightly)

Reason:

additional coverage

Duration:

4 Months assignment (possible extension >12 months)

Work Schedule:

Mon-Tues & Thurs onsite, Wed & Fridays – remote. Start Time 7:30am-8:30am (end time 4:00pm-5:00pm)

Job Summary:

The Credit Chargeback & Disputes Specialist is responsible for managing and resolving credit card disputes and chargebacks, maintaining accurate records of outstanding debts and promissory notes, and working with both internal departments and external agencies to ensure timely collections. This role requires strong analytical, communication, and customer service skills to uphold financial accuracy while maintaining a positive company image.

Key Responsibilities:

Research, analyze, and resolve credit card disputes and chargeback cases across multiple card @types in compliance with Credit Card Association regulations and company policies. Draft and issue written responses to disputes and chargebacks, aligning with industry standards and internal terms and conditions. Manage and monitor all outstanding bills and promissory notes, including internal and third-party payments. Update and maintain the Direct Bill Ledger with weekly promissory note additions, payment activity, and case outcomes. Follow up with credit card companies regarding dispute resolutions and track case outcomes to ensure minimal losses. Prepare and distribute the “Do Not Sail” list for guests with unresolved debts, coordinating with internal departments. Maintain accurate logs and documentation of all dispute and chargeback cases. Create schedules and perform analyses related to credit card transactions as needed. Serve as a point of contact between credit card companies, third-party collection agencies, and internal teams. Support collection efforts using professional and courteous communication to protect the company s reputation. Review and update collection agency reports on a monthly basis. Assist in various accounting operations tasks as directed by management.

Qualifications:

Education:

Associate s degree or higher in Accounting, Business, or a related field preferred.

Experience:

Minimum of 2 years in accounting operations, customer service, hospitality, or claims resolution.

Skills and Competencies:

Excellent verbal and written communication skills. Strong analytical and mathematical abilities to assess discrepancies and financial data. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook. High attention to detail with a strong focus on accuracy and quality of work. Ability to work independently, prioritize tasks, and meet tight deadlines in a high-pressure environment. Demonstrated professionalism and customer service skills when handling sensitive or complex issues.

Additional Information:

This role may involve handling confidential financial data and requires a high degree of integrity. Occasional cross-functional collaboration is expected to support operational and financial accuracy. Other related duties may be assigned as needed by management.