Dispute Resolution Specialist- Credit card Position Available In Miami-Dade, Florida

Dispute Resolution Specialist- Credit card Leeds Professional Resources – 3.0 Doral, FL Job Details Full-time $21.96 – $26.44 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Mid-level Alternative dispute resolution experience (1-2 years) Analysis skills Conflict management Organizational skills Alternative dispute resolution 1 year Communication skills Negotiation Full Job Description Overview We are seeking a dedicated and skilled Account Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving customer disputes and account issues efficiently and effectively. You will utilize your expertise in alternative dispute resolution, negotiation, and conflict management to foster positive relationships with clients while ensuring their concerns are addressed promptly. The ideal candidate will possess strong analytical skills and excellent communication abilities to facilitate successful resolutions. Responsibilities Analyze customer accounts to identify discrepancies and issues that require resolution. Mediate disputes between clients and the company, ensuring a fair and equitable outcome for all parties involved. Write clear and concise documentation of interactions, resolutions, and follow-up actions taken on each account. Negotiate solutions that satisfy both the client’s needs and the company’s policies. Communicate effectively with customers through various channels, including phone, email, and in-person meetings. Collaborate with internal departments to gather necessary information for resolving account issues. Maintain a high level of professionalism while handling sensitive situations with empathy and understanding. Continuously analyze processes to identify areas for improvement in dispute resolution practices. Requirements Proven experience in conflict management or a similar role is preferred. Strong skills in alternative dispute resolution techniques. Excellent written and verbal communication skills are essential for effective negotiation and mediation. Ability to analyze complex situations quickly and develop practical solutions. Strong interpersonal skills with the ability to build rapport with clients from diverse backgrounds. Detail-oriented with strong organizational skills to manage multiple accounts simultaneously. Proficiency in using computer systems and software relevant to account management tasks. Join our team as an Account Resolution Specialist where you can make a meaningful impact by helping clients navigate their concerns while contributing to our commitment to exceptional customer service!

Job Type:

Full-time Pay:

$21.96 – $26.44 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Experience:

credit card chargeback disputes: 2 years (Required) large company: 1 year (Required) Ability to

Commute:

Doral, FL 33166 (Required)

Work Location:

Hybrid remote in Doral, FL 33166