Credit & Collections Specialist (2025-9256) Position Available In Fulton, Georgia

Credit & Collections Specialist (2025-9256) Cox powered by

Atrium Atlanta, GA Job Details Full-time Estimated:

$38.1K – $47.2K a year 1 hour ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Microsoft Word Microsoft Excel Customer service Mid-level High school diploma or GED Communication skills

Negotiation Full Job Description Overview:

Cox Automotive is searching for a talented Credit & Collections Specialist in Atlanta, GA! A Credit and Collections Specialist is responsible for recovering outstanding debts while maintaining positive customer relationships. They manage overdue accounts, track account statuses, and resolve payment disputes, often working with accounting teams. Their primary goal is to minimize bad debts and ensure timely payments. Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. This is a 12 -month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Responsibilities:

Responsibilities of the

Credit & Collections Specialist:

Customer Collection Activities:

Maintain regular communication with customers to ensure accounts are current and payments are received.

Credit Review:

Monitor customer credit status, research customer risk, and coordinate with credit specialists on resolutions.

Account Management:

Research and reconcile account history, process electronic payments, and perform accounting adjustments.

Report Preparation and Review:

Review accounts receivable (AR) metrics and detail reports, prepare and review portfolio and aging reports with management, and customers.

Customer Communication:

Respond to inquiries from internal and external customers, including billing inquiries, disputes, and contract issues.

Conflict Resolution:

Resolve payment disputes and negotiate alternative payment arrangements.

Compliance:

Maintain accurate records and documentation in compliance with financial regulations and policies.

Escalation:

Escalate issues to credit managers when necessary.

Special Projects:

Participate in special projects and assignments as needed.

Minimum Qualifications:

Qualifications of the

Credit & Collections Specialist:

High school diploma or GED required. A minimum of 2+ years of experience, preferably in a similar role. Strong verbal and written communication abilities. Proven leadership and decision-making capabilities. Collaborative team player with a cooperative mindset. Exceptional interpersonal and relationship-building skills. Proficiency in Microsoft Excel and Word. Strong negotiation skills to resolve payment issues and obtain settlements. Ability to analyze data, identify trends, and develop effective collection strategies. Excellent customer service skills to maintain positive relationships and build trust. Proficiency in using computer systems and software for record-keeping and reporting. Ability to identify and resolve payment issues and disputes. Ability to manage time effectively and prioritize tasks to meet deadlines.

Benefits:

Comprehensive Benefits Package available based on eligibility Medical, Dental, Vision Short-Term Disability (STD) Long-Term Disability (LTD) Supplemental and Voluntary Life Insurance 401(K)

Commuter Benefit Program Requisition Disclaimer:

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at . If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at . Please include the job title in the subject of your email.

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