RESOLUTION AGENT (Collections) Position Available In Autauga, Alabama
Tallo's Job Summary: The RESOLUTION AGENT (Collections) in Prattville, AL will interview customers, counsel on financial obligations, and recommend actions like repossession or legal action when necessary. Responsibilities include monitoring loan payoffs, updating customer files, and analyzing past due accounts. Requires 6 months to 2 years of related experience and high school education. Equal Opportunity Employer.
Job Description
RESOLUTION AGENT
(Collections) 3.3 3.3 out of 5 stars Prattville, AL 36066 Major Duties and Responsibilities Interview customers to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel customers concerning their financial obligations, advises of options and solicits agreement of payments. Respond to customer inquiries by phone and in person (could include but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates). Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and all appropriate parties in an accurate and timely manner. Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms). Researches and analyzes data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activity. Assist other departments and branches with transactions as needed. Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Experience Required Six months to two years of similar or related experience, including time spent in preparatory positions. Education Required High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
