Customer Service Representative for Councill Federal Credit Union Position Available In Madison, Alabama
Tallo's Job Summary: The Customer Service Representative role at Councill Federal Credit Union offers an annual salary of $31,600. Responsibilities include handling customer transactions, addressing inquiries, and promoting new products. Qualifications include an associate degree, two years of financial institution experience, and knowledge of financial terms and regulations. Interested candidates can apply through Alabama Agricultural and Mechanical University.
Job Description
Customer Service Representative for Councill Federal Credit Union
Salary
$31,600.00 Annually
Location Normal
Job Type
Full-Time
Job Number
202300486
Department
Councill Federal Credit Union
Opening Date
01/13/2025
DESCRIPTION
Description
Summary:
This position is located in the administrative office of Councill Federal Credit Union (CFCU). The Service Representative is responsible for interacting with customers who want to withdraw or deposit money in their credit union account. The duties include following CFCU policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings.
Examples of Duties
Essential Duties and Responsibilities:
Receives checks, money, debit, and credit payments from customers
Solves any issue that pertain to the transactions.
Answers all accounts and credit union related inquiries.
Assists in generation of reports for the monthly CFCU Board Meetings and the CFCU Annual Meeting
Follows credit union procedures to count and manage all the funds received from customers.
Builds and maintains customer relations by providing high-quality services.
Reconciles all transactions at the end-of-the-day.
Keeps customer’s information confidential.
Performs other job-related duties as assigned.
Typical Qualifications
Minimum Position Requirements (including certifications, licenses, etc.):
Associate degree or higher in business or related field, which relates to the duties and responsibilities specified.
Two (2) years of experience working at a financial institution.
Experience with bookkeeping software.
Knowledge of financial terms, practices, and laws.
Proven customer support experience.
Excellent communication and presentation skills.
Supplemental Information
Knowledge, Skills and Abilities:
Strong mathematical skills
Strong attention to detail
Excellent organizational skills
Good documenting skills
Understanding financial terms and practices.
Knowledge of federal and state financial regulations, and credit union financial policies and procedures.
Knowledge of cashiering and cash management principles, systems, procedures, and standards.
Knowledge of accounting and accounts receivable principles, methodology, and practices.
Knowledge of customer service standards and procedures.
Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
Knowledge of financial/business analysis techniques.
Knowledge of credit union auditing policies, standards, and procedures.
Employer
Alabama Agricultural and Mechanical University
Address
449 Buchanan Way
Normal, Alabama, 35762
Phone
256-372-5835
