Commercial Loan Servicing Assistant Position Available In Capitol Planning Region, Connecticut

Commercial Loan Servicing Assistant 3.6 3.6 out of 5 stars 277 Albany Turnpike, Canton, CT 06019

Job Summary:

Under the supervision of the Loan Servicing Manager, the Commercial Loan Servicing Assistant performs a variety of loan servicing and related administrative and reporting functions for Commercial loans in accordance with established bank policies and procedures. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers, lenders and the community in which it serves. Performs all duties in accordance with prescribed regulatory compliance guidelines.

Principal Responsibilities:

Sets up new commercial loan files. Reviews new loan files for completeness, accuracy and policy adherence. Follows up to ensure timely receipt of missing documentation or other information. Demonstrates a good understanding of commercial documents. Responds to customer inquiries orally and in writing, including payoffs and discharges. Researches and resolves servicing issues within scope of authority and expertise. Works with Manager to ensure timely and accurate servicing practices. Reviews and processes Advances, Subordination, Extension and Modification Agreements on Commercial loans. Completes Loan Maintenance requests. Prepares various monthly and quarterly reports, i.e., SBA, Aggregate Debt, etc. Reviews daily, open and closed loan reports for Commercial. Researches and corrects any errors found. Releases collateral for paid commercial loans and sends customer proper documentation. Provide high-quality professional service to internal and external customers, ensuring requests are processed accuracy within established credit guidelines and departmental procedures. Ensures the timely payment of escrowed insurance premiums and real estate taxes. Assists with customer inquiries relating to escrow and insurance administration. Responds promptly to all written and oral requests. Manages files relating to insurance policies and tax payments. Tracks and verifies payments. Follows-up with borrower, insurance agents, tax collectors, attorneys and/or their representative when necessary. Proficient with flood regulations and flood monitoring. Monitors, maintains, and updates rates and indexes as required. Provides timely loan pay-off letters and releases to customers and attorneys. Responsible for the loan file vault and legal document storage. Performs mortgage payments and processes checks as does a Universal Banker, processes odd payments and new account disbursements. Assists Residential Servicing. Performs related and unrelated duties as may be required. Attend relevant seminars and courses to update and advance knowledge and skills.

Education/Experience Requirements:

Associate in business or finance or (3) years of relevant commercial servicing experience. Requires excellent knowledge of servicing commercial loans and accounting principles. Good understanding of the lending process and commercial documents. Must be detail oriented and demonstrate good organizational and communication skills, both oral and written. Must have computer skills including the Internet and Microsoft Office Suite; Outlook, Word and Excel. Knowledgeable of Insight system a plus. Thorough understanding of Commercial products and services. Regular attendance is an essential function of this position. A second language is a plus but not required.

Initiative:

Tasks performed by this position are varied and require knowledge of bank commercial servicing. Ability to meet deadlines and prioritize workflow. Employee performs work within established guidelines and according to specific procedures. Able to multitask while working in a fast-paced environment, referring only unusual cases to Manager. Attention to detail to ensure accuracy, detect errors and provide quality follow through.

Responsibility:

This position has access to all customer loan information through the load documentation process and system information. Regular interdepartmental or external business contacts, furnishing or obtaining information; requires good customer service skills, timeliness and accuracy.

Supervision:

None Position Conditions:

Normal. While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally life and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.