Loan Servicing Supervisor Position Available In Broward, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $74k – $164k Per Year Loan Servicing Supervisor
Tropical Financial Credit Union

Occupation:

Chief Executives

Location:

Hollywood, FL – 33023
Positions available: 1
Job #: 621213527

Source:

Tropical Financial Credit Union

Posted:

6/11/2025

Web Site:

www.tropicalfcu.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Education
Education and/or Experience§ High school diploma or general education (GED) required, Bachelor’s degree in business, or a related field. Master’s degree preferred. May substitute professional certifications and/or work experience for degree and addit Schedule
Full Time
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Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading! Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace for SEVEN years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

Summary:

The Loan Servicing Supervisor oversees the daily operations of the consumer and mortgage loan servicing functions to ensure high-quality service, regulatory compliance, and efficient loan portfolio management. This role supports the Loan Servicing Manager in meeting strategic objectives while leading, coaching, and developing a high-performing team. Responsibilities include monitoring sub-servicers, managing delinquent loans, representing the credit union in foreclosure proceedings, ensuring servicing compliance, maintaining servicing standards, and fostering a service-driven, performance-focused culture. Essential Duties and Responsibilities include the following. Other duties may be assigned. Supervisory Leadership & Staff Development

• Support the team in leading, training, coaching, mentoring, and developing loan servicing staff to foster a culture of quality, continuous improvement, and exceptional member service.
• Work proactively alongside the Loan Servicing Manager to carry out the mission and goals of the Loan Servicing department while developing a world-class, service-oriented workforce.
• Oversee new employee onboarding, support in career development planning, and provide feedback to performance reviews to support a culture focused on retention, development, and high performance.
• Empower employees to take ownership of their responsibilities and goals through effective delegation and feedback to ensure accountability.
• Promote teamwork, unity, and conflict resolution to enhance departmental collaboration and productivity.
• Ensure transparent and timely communication through team meetings, one-on-ones, and regular updates.
• Recommend and participate in hiring, promotions, salary adjustments, and disciplinary actions as needed.
• Serve and participate in organizational initiatives. Operational Oversight & Compliance
• Support in the day-to-day loan servicing operations including processing, monitoring, and reporting.
• Support in the development, update and enforcement of procedures and schedules to ensure timely and accurate servicing deliverables.
• Support the Loan Servicing manager in ensuring compliance with the functions internal policies, credit union guidelines, and federal/state regulations.
• Assist the Loan Servicing Manager in managing the processing of consumer and mortgage servicing tasks including payment posting, exception processing, payoffs, and insurance escrow administration.
• Assist the Loan Servicing Manager in ensuring accurate administration of insurance loss claims, tax escrow payments, and follow-up on delinquent property taxes.
• Maintain audit-ready documentation and assist with internal and external audits (NCUA, investors, etc.).
• Assist the Loan Servicing Manager in coordinating department functions with third-party data service providers and vendors.
• Ensure proper documentation and updates in electronic servicing systems for all loan modifications and borrower communications. Sub-Servicer & Portfolio Management
• Monitor sub-servicer activities for early and late collection efforts, ensuring compliance with investor requirements.
• Evaluate and follow up on performance issues noted in monthly Servicer Success Scorecards.
• Review and recommend loss mitigation options including loan modifications, short sales, and deeds-in-lieu.
• Represent the credit union in legal foreclosure proceedings, mediations, and communications with attorneys, real estate agents, and title companies.
• Manage the Real Estate Owned (REO) loan portfolio and ensure accurate reporting.
• Support accurate and timely member servicing for inquiries, disputes, and problem resolution. Reporting, Planning & Continuous Improvement
• Provides feedback and recommends the development, implementation, and improvement of loan servicing policies, procedures, and training programs.
• Assist the Loan Servicing Manager in monitoring departmental performance metrics and enforce production and service standards.
• Assist in the planning and execution of loan promotions, new product development, and updates to lending policies.
• Assist the Loan Servicing Manager in preparing and presenting reports on servicing activities, loan quality, and application performance to senior management.
• Participate in system testing and implementation efforts related to loan servicing enhancements.
• Review and act on control and exception reports daily. BSA Compliance – every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
• In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, Identity Theft Red Flag Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
• Comply with all TFCU policies and procedures to ensure compliance with such regulations. Performs other duties as required with or without accommodation. We offer Excellent Benefits such as:
• Medical, Rx, Dental, and Vision Insurance
• Retirement Profit Sharing 401K Plan
• Accident, Cancer and Hospital Indemnity Plan
• Prepaid Legal
• Voluntary Life Insurance
• Pet Discount Program
• Paid Time Off/ 11 Paid Holidays
• Tuition Reimbursement/Student Loan Paydown Program
• And so much more!

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Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Help for Employer Information. Opens a new window.