Client Services & Credit Assistance Apprentice Position Available In Hillsborough, Florida

Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name:

YUPRO PlacementJob DescriptionClient Services & Credit Assistance ApprenticeThis is a 12-month apprenticeship opportunity.

This is a hybrid opportunity in Tampa, FL.About this PositionWe’re seeking a dependable, detail-oriented Client Service Representative to join a fast-paced fraud support team. In this role, you’ll handle client inquiries via phone, chat, and email — resolving fraud-related issues while delivering a positive, secure client experience. Ideal for candidates with strong customer service skills and a hospitality mindset.

Job Responsibilities

• Respond to client inquiries related to fraud via inbound calls, chats, and emails
• Manage complex case details, record client data, and update internal systems accurately
• Identify client needs and offer fraud prevention solutions
• Escalate items for risk review or exception handling when appropriate
• Adhere to compliance standards, procedures, and service expectationsJob Skills/Requirements
• 1+ years of customer service or client-facing experience
• Strong written and oral communication skills
• Dependable, adaptable, and detail-oriented
• Ability to multi-task, toggle between systems, and manage sensitive client situations
• Proficient in Microsoft Office Suite (Excel, PowerPoint)

Pay Range:

$19-$21/hourYUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.