Consumer Advocate I Position Available In Hillsborough, Florida

Consumer Advocate

I 2.7 2.7

out of 5 stars Tampa, FL 33609 • Hybrid work Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Join us on Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Consumer Advocate I to join our team! The Consumer Advocate I (CAT I) is responsible for listening to and responding to customer inquiries and resolving basic issues while ensuring a positive customer experience. The role is responsible for championing the interests of our customers and driving customer satisfaction by appropriately responding to customer questions, needs and concerns. The CAT position collaborates with team members to provide timely and effective resolution, contributing to overall customer satisfaction. The Consumer Advocate I role serves as a starting point for individuals interested in customer advocacy, offering a platform to learn and grow within our organization while positively impacting customer relationships and mitigating risk for the organization.

Qualifications include:

High school diploma or GED Minimum 1 year experience with mortgage servicing correspondence, complaints, or servicing operations preferred Minimum 1 year experience with mortgage servicing preferred to include using loan processing platforms to include MSP Solid verbal and written communication skills Solid interpersonal skills Demonstrated analytical skills and problem-solving abilities Good judgement with the ability to evaluate customer concerns and recommend solutions Strong time management skills Ability to work effectively in a fast-paced, dynamic environment Customer service/ client orientation Strong attention to detail Flexible, open to change, ability to learn new things quickly Collaborative, ability to work effectively with others Knowledge of and experience with servicing platforms Proficient with MS Word, Excel and Outlook Submit Your Resume to Learn More Featured Benefits Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation The hiring range for this position is between $45,760.00-$49,920.00 annually This position is eligible for an annual discretionary bonus Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.