Commercial Loan Servicing Specialist Position Available In Palm Beach, Florida
Tallo's Job Summary: The Commercial Loan Servicing Specialist position involves processing loan payments, escrow analysis, and assisting with customer inquiries. Responsibilities include researching missing payments, providing payoff letters, and handling customer complaints. The role requires proficiency in Excel, Word, and Outlook, strong communication skills, and the ability to work in a team environment. A high school diploma or GED and at least two years of related experience are required.
Job Description
Job Overview The Loan Servicing Specialist will be responsible for escrow processing and analysis, and paid loan processing and payment applications for the loan operations department. Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender’s to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates and billing records. Set up
ACH – AFT
records. Complete change of address requests.
Required Skills:
Proficient in Excel, Word and Outlook. Strong verbal and written communication skills. Ability to communicate professionally with peers, management and customers. Ability to work in a team environment. Ability to handle confidential materials. Ability to meet deadlines and handle stressful situations. Knowledge of federal banking regulations.
Required Experience:
High School Diploma or GED and a minimum of two years related experience.
