Member Solutions Specialist Position Available In East Baton Rouge, Louisiana
Tallo's Job Summary: The Member Solutions Specialist position at Essential Credit Union in Baton Rouge, LA offers an estimated salary range of $39.2K to $48.1K a year. Responsibilities include contacting members about delinquent accounts, coordinating with vendors, processing payments, and maintaining regulatory compliance. Ideal candidates have experience in financial institution collections and knowledge of debt collection laws and regulations.
Job Description
Member Solutions Specialist Essential Credit Union – 3.0
Baton Rouge, LA Job Details Estimated:
$39.2K – $48.1K a year 2 days ago
Qualifications Mid-level Full Job Description Member Solutions Specialist Location:
Baton Rouge, LA, 70806
Job Description:
We are seeking a highly motivated and customer-focused Member Solutions Specialist to join our team in Baton Rouge, LA. The ideal candidate will collaborate with members daily to collect on all past due loan accounts, credit cards, returned checks, and cure overdrawn share accounts.
Duties and Responsibilities:
Locate and contacts members regarding delinquent loans, pending late payment reminders, returned checks, and negative share accounts. Ensures regular communication is maintained with members and vendors regarding past due loans and any outside representatives that assist in the Collection Departments daily activities. Responsible for making follow-up telephone calls with all vendors ensuring work is maintained regarding repos and foreclosures. Thoroughly documents account information using the collection system on assigned accounts/queue. Secure and process payments thru ACH or share transfer and securing all financial transactions between the credit union and the vendors that are used by the credit union. Works with vendors and attorneys involved in processing accounts for suit. Process and prepare documentation necessary for repossession. Conducts skip tracing as necessary. Maintains exceptional member service standards. Must be knowledgeable of Bank Secrecy Act. Responsible for maintaining written procedures for position. Ensures Regulatory procedures are followed in accordance with Federal and State Regulations and updated, as necessary. Investigate and resolve complaints regarding to incorrect debt collection attempts. Report address changes and maintain files regarding debtors for correct and current information. Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
Work Experience:
Collecting experience in a financial institution setting. Experience collecting Indirect Automobile and boat loans. Knowledge of laws and regulations pertaining to collection of debt. Knowledge of reading credit reports.
