Bilingual Branch Specialist Position Available In Berkshire, Massachusetts

The full [Bilingual Branch Specialist jobdescription](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5e2befa0-ee04-452e-ad5f-c608d9a9a414&ccId=19000101_000001&type=MP⟨=en_US&selectedMenuKey=CareerCenter&jobId=545163){target=”_blank”rel=”noopener noreferrer”} contains more information on this position.

Bilingual employees are eligible to receive a stipend in addition to theposted pay range below after completing a proficiency test.

Key JobRequirements:

• Performs any functions, within scope of authority andexpertise to provide the highest level of service and responsiveness tothe members served by the Credit Union while performing all duties inaccordance with prescribed regulatory compliance guidelines and CreditUnion Policies and procedures.
• Accurately processes a variety ofmember transactions in accordance with cash handling procedures andpolicy (deposits, withdrawals, loan payments, check cashing, etc.).Balances cash, work and ensures proper documentation is signed andstamped at end of day.
• Serves as a Member Services Representative.

Provides a wide variety of member service. Opens various types ofaccounts and assists with a wide variety of transactions. Troubleshootsand reconciles problems and/or complaints referred by members and/orTellers.

• Maintains current knowledge of all Credit Union products andservices. Actively cross sells and provides product guidance tomembers.
• Refers members to specialized departments as appropriate.
• Is accountable for performing key job requirements of a Member ServiceRepresentative and a Teller.
• Serves as a loan interviewer.

Interviewsand completes loan applications for the consumer loans offered by theCredit Union. Provides financial advice concerning loan options andfeatures. Processes online consumer loan applications.

RelatedResponsibilities:

• Uses Greylock’s principles of RelationshipDecisioning.
• Assists members on any problems on existing accounts.

Provides guidance and troubleshoots account errors. Performs filemaintenance of member account information.

• Promotes the Credit Unionwherever and whenever possible.

Encouraged to actively represent theCredit Union in local civic, community and professional organizations.

The above is a description of the ordinary duties of the position. Itshould be expected that from time-to-time other duties, both related andunrelated to the above, may be assigned and, therefore, required.

Position Requirements:

• High School diploma or its equivalent plusspecialized course work and training.
• Must be able to communicatefluently in both Spanish and English (written and verbal)

•

Preferred:

Three or more years in a Teller position.

• Demonstrates a positive,professional communication style and quality member service, witheffective organizational and interpersonal skills, while meetingassigned deadlines.
• Ability to work independently and in a remotelocation.

• Preferred:

  Good working knowledge of Credit Union productsand services.

• Preferred:

  A basic understanding of complianceregulations adhered to in the branch network.

• Ability to use varioustypes of office equipment, spread sheet applications, adding machines,cash recyclers (as applicable) and PC proficient in Microsoft OfficeSuite.
• Ability to lift up to 25 pounds and stand for a long period oftime.
• Ability to work in a high-volume work environment.