Supervisor Consumer Loan Servicing Position Available In Essex, Massachusetts

Job Listing ID:

4291362

Job Title:

Supervisor Consumer Loan Servicing Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/14/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

SUPERVISOR CONSUMER LOAN SERVICING WHAT IS THE OPPORTUNITY?

The Consumer Servicing Supervisor is responsible for managing and coordinating the daily operations of boarding consumer loans. Provides excellent service and quality control oversight to ensure accuracy and efficiency in loan boarding activities and while ensuring that projects and production timeframes are completed on schedule.

WHAT WILL YOU DO?

Manages a team responsible for boarding and funding new and renewed consumer loans such as 1st mortgage and various loan products. Ensures all advances, wires, payment, payoffs, and prepare appropriate GL entries for balancing while maintaining quality assurance on the complex loans being booked in FIS. Manage pipeline and provide direction to the team as well as completing core boarding functions when necessary to avoid a backlog situation. Act as the gatekeeper for loans and ensure regulatory requirements and bank policies are met prior to having the team board loans Writes procedures and checklists, streamline processes, and work reports to facilitate quality output Responsible and accountable for appropriate quality controls of loans boarded, services provided and processes that are established Approves wires that are less than $1million

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications• Minimum of 5 years of loan operations experience with a financial institution Minimum 5 years of experience managing people in a lead capacity preferably with a financial institution/loan environment, with an emphasis in customer service and meeting deadlines Minimum 5 years of MS office experience Additional Qualifications Excellent working knowledge of mortgage operations. Proven ability to lead, coach, and mentor. Ability to communicate effectively Able to adjust to new changes Able to handle a heavy volume of transactions and multiple tasks. Detail oriented with strong follow-up skills. Able to manually compute accrual adjustments. Skillful with Excel, work and PowerPoint

WHAT’S IN IT FOR YOU?

CompensationStarting base salary: $59,467 – $94,975 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our https://careers.cnb.com/benefits.

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s…

Job Classification:

Loan Officers Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A