Card Services Specialist Position Available In Forrest, Mississippi

The Card Services Specialist minimizes credit union losses from fraudulent debit and credit card activity. Responsibilities include monitoring suspicious activity, processing card cancellations/reissues, managing account holds/releases, and providing timely support to members and staff.

• Essential Functions:

• Responds to debit card inquiries and resolves member issues
• Provides information and service concerning card transactions
• Reviews card transactions for potential fraud and verifies activity with members
• Processes debit/credit card claims, cancellations, and reissues
• Maintains knowledge of Regulation E
• Provides provisional credit for card disputes
• Investigates debit card transactions
• Handles special card requests and enters travel notes
• Provides members with necessary forms and works daily card reports
• Performs other duties as assigned.

• Competencies:

• Solid technology and internet searching skills (Microsoft Office, financial software)
• Excellent organizational and data entry skills; ability to multitask, maintain accuracy, and meet deadlines
• Professional interpersonal skills and customer/client focus
• Dependability and attention to detail
• Intermediate mathematical skills
• Ability to understand and implement changing policies and procedures
• Familiarity with home banking and bill paying services.

• Education & Experience:

• High School Graduate or Equivalent (GED)
• 2+ years of financial operations or banking-related experience
• 6+ months of fraud, risk, or investigations experience in banking or financial services preferred.

Compensation / Pay Rate (Up to): $15.00

• $18.

00