Collections Agent Position Available In Columbus, North Carolina

Job Description:

Customer Service / Collections Representative Whiteville, NC28472 | Onsite

REQUIRED QUALIFICATIONS

• 2 years of customerservice experience
• Call center experience
• Strong communication,decision-making, and time management skills
• Proficiency inMicrosoft applications and ability to collaborate in a teamenvironment

PREFERRED SKILLS

• Experience in debt recovery orfinancial services
• Knowledge of FDCPA and compliance protocols

COMPENSATION & SCHEDULE

$15/hr $15/hr; increases to $22/hr uponpermanent hire

Schedule:

Shifts vary between 7AM-9PM with two daysoff weekly Up to 2 Saturdays/month & 1 Sunday/quarter requiredMandatory overtime at month-end Temporary-to-Hire, W2

Start Date:

July 2025

Job ID:

150791 ROLE IMPACT This role ensures timely andprofessional recovery of delinquent accounts, directly supportingthe client’s financial health. Success is defined by meeting orexceeding collection metrics, maintaining compliance, and providingexcellent customer service to resolve overdue balances efficiently.

KEY RESPONSIBILITIES

• Collect delinquent accounts in accordancewith standardized procedures
• Meet or exceed performance goals forcall volume, contact rate, and promises kept
• Negotiate paymentarrangements aligned with customers’ ability and willingness to pay
• Accurately document all interactions and follow-ups in the system
• Escalate problematic accounts to supervisor for further actionwhen needed

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word,Excel, Outlook)
• Standardized collections platforms and CRMsystems Arlington123 LEGAL NOTICE By applying for this job, youagree to receive calls, AI-generated calls, text messages, oremails from CornerStone and its affiliates, and contractedpartners.

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