Member Solutions Representative – Credit Union Position Available In Guilford, North Carolina

Member Solutions Representative – Credit Union 3.8 3.8 out of 5 stars Greensboro, NC 27408 The Member Solutions Advisor is responsible for managing delinquent manufactured home loans by proactively contacting members to bring accounts current. This role involves identifying the root causes of delinquency, negotiating payment arrangements, processing authorized ACH payments, issuing required notices, and performing all collection-related tasks. The Advisor works closely with members to assess their needs, provide education on available options, and recommend the most appropriate solutions. The primary objective is to help members retain their homes or, when necessary, support them in finding a respectful and dignified alternative.

Responsibilities:

Manage time wisely to ensure early intervention with delinquent borrowers Take the actions required to establish contact and cure a delinquent accounts Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures as well as all applicable State and Federal collection laws Effective use of the vendors used to make field visits to control cost Promptly review Extension, Due Date Change, and Loss Mitigation Assistance Requests and provide a decision recommendation to the Member Solutions Manager Escalate a member credit dispute or complaint to the Member Solutions Manager and assist with the preparation of the credit dispute response

Requirements:

High school diploma or equivalent Manufactured housing collections and/or credit experience Strong math and analytical skills Ability to meet deadlines and work under pressure Excellent organizational skills and keen attention to detail Strong communication skills Job details:

Full Time:

M-F Pay:

$24.00-$26.00

Job Type:

Full-time Pay:

$24.00 – $26.00 per hour

Schedule:

Monday to

Friday Experience:

collections: 1 year (Required) credit union: 1 year (Required)

Work Location:

In person