Loan Servicing Associate I Position Available In [Unknown county], North Carolina

Loan Servicing Associate I
NC, United States

JOB INFORMATION

Job Identification
210607929
Job Category
Account Servicing
Business Unit
Commercial & Investment Bank
Posting Date
04/21/2025, 04:06 PM
Locations NC, United States
Job Schedule
Full time
Job Shift
Day

JOB DESCRIPTION

Join the Call Center Leadership team that is assisting customers find solutions in one of the world’s most innovative banks. You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

Job Summary:

As an Account Manager I in the Call Center Leadership team, you will directly manage a group of Specialists and/or Analysts who are responsible for engaging with our customers to offer solutions and process related work. You will be accountable for achieving key service metrics, meeting financial goals, ensuring satisfaction, and managing improvement initiatives while adhering to risk and control guidelines. You will ensure all work meets Legal/Compliance requirements and demonstrate exceptional leadership skills to engage employees for optimum performance.

Job Responsibilities:

Execute on business initiatives by maintaining open communication with employees, peers, and leadership.
Make informed business decisions using independent judgment and subject matter expertise.
Identify and own end-to-end process improvement opportunities.
Ensure team’s adherence to operating policies and legal regulations.
Manage team performance, leading by example and coaching for sustained results.
Demonstrate firmwide Manager Capabilities and track progress through feedback and self-evaluation.

Required Qualifications, Capabilities, and Skills:

Minimum 3 years of experience in customer service or related function.
Verbal and written communication skills.
Influencing skills.
Change management skills.
Prioritization skills.
Data analysis skills.
High School diploma/GED required.

Preferred Qualifications, Capabilities, and Skills:

Previous financial industry experience.
People management experience.
2 years of experience in a call center environment.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.