Relationship Support Representative III Position Available In Shelby, Tennessee
Tallo's Job Summary: The Relationship Support Representative III position at Independent Bank in Memphis, TN offers an estimated salary range of $41.3K to $52.2K annually. Requirements include 3-5 years of banking experience, knowledge of Microsoft Office, and strong customer service skills. Responsibilities involve providing customer service, administrative support, and maintaining knowledge of bank products and operations.
Job Description
Relationship Support Representative
III INDEPENDENT BANK – 3.4
Memphis, TN Job Details Estimated:
$41.3K – $52.2K a year 8 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Sales Customer service Mid-level Microsoft Office 3 years High school diploma or GED Organizational skills ACH Cash management Typing Communication skills Banking Full Job Description
JOB SUMMARY
This position requires strong commitment to quality customer service to our commercial and business banking clients.
SKILLS REQUIRED
Good oral and written communication skills General Knowledge of Microsoft Office Experience in customer service, sales, and problem solving Understanding of deposit and loan operations to include documentation and procedures
PRIMARY DUTIES
1.
Customer Service:
provide accurate and responsive support to clients and relationship managers. Key role in retention of valuable customers. 2.
Administrative Support:
work closely with relationship managers and manager of wholesale banking group to fulfill administrative requirements phones, scheduling, typing, filing, and other duties as required. 3.
Bank products/operations:
will maintain working knowledge of bank products and operational systems. Facilitate opening accounts, processing transactions, and resolving problems. Will include responding to client questions and requests with alternative solutions. 4.
Loan Support:
lend support through reviews and comprehension of commercial and consumer loan documents. This will include loans, advances, payments, and any other maintenance requirements for the loan portfolio. 5.
Cash Management:
primarily responsible for the day to day customer management of business on-line banking system. To include customer support, technical troubleshooting, and product maintenance. Should have knowledge base of cash management products, ACH networks, wire processing, data reporting, and security procedures.
Qualifications:
High school diploma or equivalent. 3-5 years banking experience is required. The ideal candidate must have working knowledge of commercial loan documentation, regulations, and experience with Laser Pro or similar loan software. In addition, the candidate must be proficient in Microsoft Word, Excel, and Outlook. 2+ years of prior customer service skills. Good typing, administrative and organization skills. Good written and oral communications skills. Independent Bank is an EO/AA Employer – M/F/Vets/Disabled
