Deposit Servicing Specialist I Position Available In Wilson, Tennessee

Deposit Servicing Specialist

I 3.4 3.4

out of 5 stars Lebanon, TN 37087 Deposit Servicing Specialist Location – Lebanon

JOB SUMMARY

The Deposit Servicing Specialist is responsible for researching and determining course of action for ACH and check affidavits, facilitating the disputed items process, remittance of unclaimed property and other deposit servicing duties. This position stays abreast of all procedures and processes related to ACH and check affidavits, breached warranties, hold harmless agreements, unclaimed property, contested returns, etc. and responds to branch inquiries in a timely manner. The Deposit Servicing Specialist reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company’s values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES

Research and determine course of action for ACH and check affidavits Facilitate the disputed deposit items process Monitor special accounts for eligibility. Facilitate the conversion of ineligible accounts to other accounts as appropriate. Prepare and mail appropriate notices to customers Process and resolve returned mail Remit unclaimed property to State of Tennessee as required by law Report interest earned on IOLTA accounts to Tennessee Bar Foundation as required by law Stay abreast of all procedures and processes related to ACH and check affidavits, breached warranties, hold harmless agreements, unclaimed property, contested returns, etc. Respond to branch inquiries in a timely manner Identify and assist with implementation of process improvements Assist with special projects Cross train with members of Deposit Servicing to develop additional knowledge and skills Attend training as requested Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program Perform other duties as assigned

REQUIRED QUALIFICATIONS

High school diploma or GED 2 years of experience in banking operations preferred 1 year of experience with host computer systems as relates to deposit operations preferred Knowledge of federal regulations as pertains to deposits Familiar with UCC Code, check clearing and return item regulations Ability to focus on high level of detail verification Strong ability to multi-task Proficient with Microsoft Office suite Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner Ability to work on multiple projects simultaneously while accomplishing daily tasks Effective verbal and written communication skills Excellent interpersonal skills Critical thinking and problem-solving skills High standards for integrity, honesty, professionalism, and work ethic Commitment to service excellence Ability to work independently while demonstrating excellent organization and follow through Demonstrate flexible and efficient time management and ability to prioritize workload Ability and willingness to work with purpose and a strong sense of urgency Self-motivated, positive, and enthusiastic Self-starter with a strong desire to exceed expectations and capable of supporting a team Maintain confidentiality discretion Ability to interact with customers and employees in a friendly and professional manner Ability to effectively work in collaboration with others to achieve business objectives Participation in community events working extended hours as needed Willing to grow and be challenged

PHYSICAL DEMANDS

Ability to work in a traditional professional office setting or remote equivalent Prolonged periods of sitting at a desk and working on a computer Advanced computer skills and ability to effectively operate computer equipment, software systems and databases Work schedule may vary and is determined by project schedules Ability to efficiently operate all job-related office equipment Ability to communicate via telephone, computer and work in virtual teams Must be able to lift up to 15 pounds at a time The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position. Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department. Wilson Bank & Trust affirms our commitment to make reasonable accommodations for employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.